Customer Engagement news & resources

Microsoft Cloud strength highlights Q4 results; Commercial cloud annualized revenue run rate exceeds $18.9 billion.

An interview with industry analyst Joshua Greenbaum looking at Microsoft’s messaging and industry position.  

Speedy, secure reach for Dun & Bradstreet, a bigger Azure footprint for Microsoft

Experts offer best practices and use cases that CRM users should remember when considering a new ML endeavor.

Azure Machine Learning gets the press; but Microsoft Machine Learning (MicrosoftML) enables elegant and creative solutions to challenges like inaccurate billing and customer ...

Why Microsoft's new One Commercial Partner organization prepares the company for a new stage in its channel strategy.

Months-long collaboration with Microsoft integrates AI in a “bring-your-own chatbot” approach

Microsoft’s commitment to partners is not smoke-and-mirrors; but it expects much from partners in return for sales leads, marketing and vertical-specific sales support.

Inspire 2017 was a week of “shock and awe,” says Steve Mordue of RapidStart CRM.

A selection of announcements from the Microsoft Dynamics partner channel