Customer Engagement news & resources

A selection of announcements from the Microsoft Dynamics partner channel

Dynamics product strategy, cloud business models, and Microsoft's technology vision are all up for discussion.

Broad range of updates reviewed on day 3 of “executive briefing” including Common Data Service, Customer Insights, security, user interface, and more.

Sales reps and leaders can both access content and track performance without leaving the Dynamics 365 interface

The SMB sales and marketing apps appear to have been further delayed, Microsoft revealed in their update to partners today.

Microsoft plans an expanded partner channel capable of selling and delivering “rich Microsoft intelligent business applications,” according to Dynamics 365 channel leader Ton...

Partners were treated to a non-NDA tour of the next CRM release, expected in July.

Partners struggle with the pace of Microsoft’s CRM evolution; among their concerns are to hone the integrations, choose a clear brand identity, and make it faultlessly mobile.

Live map technician view and appointment ETA data tie into Dynamics with workflow-driven tools, location sharing for customers.

Microsoft Dynamics experts weigh in weekly on channel news, how-to and Dynamics product direction.