Customer Engagement news & resources

Experts offer best practices and use cases that CRM users should remember when considering a new ML endeavor.

Azure Machine Learning gets the press; but Microsoft Machine Learning (MicrosoftML) enables elegant and creative solutions to challenges like inaccurate billing and customer ...

Why Microsoft's new One Commercial Partner organization prepares the company for a new stage in its channel strategy.

Months-long collaboration with Microsoft integrates AI in a “bring-your-own chatbot” approach

Microsoft’s commitment to partners is not smoke-and-mirrors; but it expects much from partners in return for sales leads, marketing and vertical-specific sales support.

Inspire 2017 was a week of “shock and awe,” says Steve Mordue of RapidStart CRM.

A selection of announcements from the Microsoft Dynamics partner channel

Event includes Microsoft MVP-level instructors, Dynamics recruitment pros on hand, and seeks aid for London Fire Relief

Microsoft’s One Commercial Partner strategy is aimed at helping partners go to market; its vertical-specific strategy targets six market priorities

Connected processes and systems of intelligence are priorities for Microsoft business apps, says CEO Nadella.