Knowledge Management news & resources

With Microsoft’s Parature acquisition, Dynamics CRM modernizes its customer service story

by Jason Gumpert
Though not well known in the Dynamics CRM ecosystem, Parature offers key capabilities for SaaS customer service in the mid market
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Social Networks
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Microsoft acquires Parature, adding multi-channel customer service to Dynamics CRM

by Jason Gumpert
Knowledge management, portals, mobile self-service features aim to bolster the Dynamics CRM customer service offering
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Mobile Applications Portals

Resource Management and Capacity Planning: Your Guide to Maximum Services Efficiency

by Colleen Rodericks
Why great services organizations improve their ability to manage utilization rates, estimate projects, and forecast their future needs
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL HR Management Knowledge Management Professional Services Project Management Project Service Automation
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In new webcast, Microsoft Dynamics CRM CVP Bob Stutz discusses a vision for game-changing CRM

by Jason Gumpert
Reflecting on Dynamics CRM's place in the larger Microsoft product line for social, collaboration, device experiences, and release planning
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Marketing Marketing Automation Mobile Applications Sales Sales & Marketing

The Five Faces of Marketing Resource Management

by Bridget McCrea
Gartner analyst discusses aligning business opportunities with the five core competencies of MRM
Content Management Customer Engagement Dynamics 365 Dynamics CRM Financial Management Knowledge Management Marketing Marketing Automation Marketing Resource Mgmt (MRM) MarketingPilot

How To Get The Best IT Team In The Business: Fostering First Class Problem Solvers

by Richard Turkel
When ERP issues arise, great IT professionals move quickly to diagnose, research, and act on a solution
Business Central Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL Knowledge Management

Protech Adds 6 New Association Management Customers in Three Months

by Linda Rosencrance
Credits features of Dynamics CRM-based solution including community management, ecommerce
Associations Collaborative Workspaces Dynamics CRM E-Commerce Knowledge Management SaaS xRM

Moxie, Microsoft Dynamics CRM Partnership Will Focus on Offering System of Record in Multichannel Customer Service

by Linda Rosencrance
In recent webcast, company representatives stressed improving the customer service experience
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Moxie Portals
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Elevating the Customer Engagement Vision: A Look at the New Dynamics CRM Integration to Moxie Spaces

by Jason Gumpert
"Strength to strength" partnership adds new customer engagement option to Dynamics CRM with bi-directional integration
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Moxie

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Explore the future of deskless workers @ Resco.connect 2022

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Zebra & Resco: Powerful Hardware Meets Powerful Software

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Next Gen Workflows with resco.Inspections on RealWear

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Today’s organizations must innovate and adopt new technologies to support their first-line workers within field services. Is your team ready? 

Business Central Customer Engagement Data Integration Dynamics 365 Energy Healthcare Knowledge Management Manufacturing Mobile Applications Power Platform Property Management Software

How Dynamics CRM/CE Partners Benefit from ITSM Technology

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How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management

How to Transition from the Field Service Mobile (Xamarin) app to Resco Field Service 2.0

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Preparing for the transition from Microsoft Dynamics 365 Field Service with the Field Service Mobile app to the Power-Apps-based Field Service (Dynamics 365) mobile app

Automated Data Collection Business Central Configuration & Development Customer Engagement Data Integration Data Management Dynamics 365 Dynamics NAV Energy Field Service Field Service Healthcare

Your Playbook for Microsoft Dynamics 365 Business Central Payroll

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Don't risk errors, penalties, and putting more stress on your internal payroll and HR teams.

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Mastering ASC 842 and IFRS 16 and their impact on your Dynamics ERP

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Learn how to manage these changes and risks within your Dynamics ERP

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Southern States Toyotalift boosts monthly revenue by $350,000 with Field Service 2.0

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Accelerate growth through innovation with Resco Field Service 2.0

Automated Data Collection Business Central Configuration & Development Data Integration Data Management Distribution Dynamics 365 Field Service Industrial Equipment Knowledge Management Mobile Applications Planning and Scheduling
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