Knowledge Management news & resources

Ignite 2016: Microsoft AI Tech Promises to Touch Consumers, Enterprises with Hyperscale Performance

by Dann Anthony Maurno
Artificial intelligence is already practical – both Rolls-Royce and the NFL use it. Now Microsoft will “democratize” it for all enterprises.
BI and Reporting Business Central Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations

Azure Machine Learning Now Available as a Function in Azure Stream Analytics

by Dann Anthony Maurno
Azure Machine Learning now a hands-on utility for real-time insights from Azure Stream Analytics.
Cloud Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Dynamics 365 Dynamics AX Dynamics CRM Forecasting Knowledge Management

Core Updates and New Technology That Define Microsoft Dynamics CRM 2016

by Jason Gumpert
With the release of Dynamics CRM 2016, Microsoft embarks on a new approach to embedding Azure services and Office 365 capabilities into in a range of areas.
Adxstudio Business Process Mgmt CRM 2016 Content Management Convergence 2015 EMEA Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management

Microsoft Dynamics CRM 2016 Available Worldwide

by Linda Rosencrance
More of a step-change than an upgrade, Microsoft promises "A new era of customer engagement" with CRM 2016.
Business Process Mgmt CRM 2016 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Marketing Mobile Applications Power Automate

Microsoft Dynamics CRM 2016 Will Offer New Customer Service Tools, Cloud Pricing

by Jason Gumpert
Interactive service hub, knowledgebase authoring and recommendations, voice of customer on tap for CRM 2016 and beyond.
CRM 2016 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Knowledge Management Power Automate Social Engagement Social Networks

In new Parature release waves, Microsoft adding 30+ features, operational improvements

by Jason Gumpert
“Beyond the service queue” visibility, machine translation, and omni-portal updates all due in Q1 and Q2
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Marketing Resource Mgmt (MRM) Parature SaaS

Microsoft Dynamics Partner Roundup: AX for public schools; Better student services; Azure deployment portal; Property management customer service

by Linda Rosencrance
A selection of announcements from around the Dynamics partner channel
Accounting Business Central Business Performance Mgmt Business Process Mgmt Cloud Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM

At #WPC14, Microsoft urges Dynamics CRM partners to consider Parature business case

by Jason Gumpert
Parature sales accelerating under Microsoft ownership, exec says
CRM 2013 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Knowledge Management Parature WPC 2014

Microsoft’s split plan for Parature: Faster core innovation and new Dynamics CRM opportunities

by Jason Gumpert
Microsoft promises expanded investment in product development with an eye toward bolstering Dynamics CRM’s knowledge and interaction management
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Knowledge Management Parafest 2014 Parature Social Networks

Microsoft’s acquisition of Parature a win all around, analysts say

by Linda Rosencrance
Analysts and industry watchers share their views on the Parature acquisition for Dynamics CRM
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management

LATEST VENDOR RESOURCES

Leadership Series Part 1: Igniting ERP Success from the Ground Up!

WebSan Solutions

Explore the future of deskless workers @ Resco.connect 2022

Resco

Zebra & Resco: Powerful Hardware Meets Powerful Software

Resco
More Knowledge Management Videos

Next Gen Workflows with resco.Inspections on RealWear

Resco

Today’s organizations must innovate and adopt new technologies to support their first-line workers within field services. Is your team ready? 

Business Central Customer Engagement Data Integration Dynamics 365 Energy Healthcare Knowledge Management Manufacturing Mobile Applications Power Platform Property Management Software

How Dynamics CRM/CE Partners Benefit from ITSM Technology

Prodware

How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management

How to Transition from the Field Service Mobile (Xamarin) app to Resco Field Service 2.0

Resco

Preparing for the transition from Microsoft Dynamics 365 Field Service with the Field Service Mobile app to the Power-Apps-based Field Service (Dynamics 365) mobile app

Automated Data Collection Business Central Configuration & Development Customer Engagement Data Integration Data Management Dynamics 365 Dynamics NAV Energy Field Service Field Service Healthcare

Your Playbook for Microsoft Dynamics 365 Business Central Payroll

Integrity Data

Don't risk errors, penalties, and putting more stress on your internal payroll and HR teams.

Accounting Aerospace & Defense Agriculture Architecture Associations Auditing Automated Data Collection Automotive BI and Reporting Business Central Chemicals Construction

Mastering ASC 842 and IFRS 16 and their impact on your Dynamics ERP

Binary Stream

Learn how to manage these changes and risks within your Dynamics ERP

3PL AP Automation Accounting Advanced Pricing Aerospace & Defense Agriculture Architecture Associations Auditing Automated Data Collection Automotive BI and Reporting
More Knowledge Management White Papers

Southern States Toyotalift boosts monthly revenue by $350,000 with Field Service 2.0

Resco

Accelerate growth through innovation with Resco Field Service 2.0

Automated Data Collection Business Central Configuration & Development Data Integration Data Management Distribution Dynamics 365 Field Service Industrial Equipment Knowledge Management Mobile Applications Planning and Scheduling
More Knowledge Management Case Studies
No Results Found