Field Service news & resources

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5 ways to improve work for field sales and service employees

by Sam Kumar

Improving flexibility, lowering stress, and offering greater empowerement can all become realities

Customer Engagement Dynamics 365 Dynamics CRM Field Service HR Management Mobile Applications Power Platform Service Management

Microsoft deploys next generation AI capabilities for enterprises

by Eamon McCarthy Earls

Microsoft will add Copilot capabilities to the standard Dynamics 365 Field Service app, the Dynamics 365 Field Service app in Microsoft Teams, new integration between the ...

AI and Machine Learning Azure Compute Customer Engagement Development Dynamics 365 Field Service Field Service Integration Mobile Applications Sales & Marketing

MSDW Podcast: The evolution of the CPQ opportunity for Dynamics 365 customers

by MSDW Reporter
Business Central CPQ (Configure, Price, Quote) Commerce Configuration & Development Customer Engagement Dataverse (CDS) Document Automation Document Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP

MSDW Podcast: The evolution of the CPQ opportunity for Dynamics 365 customers

by MSDW Reporter
Business Central CPQ (Configure, Price, Quote) Commerce Configuration & Development Customer Engagement Dataverse (CDS) Document Automation Document Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP

MSDW Podcast: Advanced Mobile Experiences for Field Workers in 2023

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics NAV Field Service Field Service MSDW Podcast Mobile Applications Power Apps Power Platform

Microsoft Dynamics Partner Roundup: Form automation; Payments platform; Retail tech; MRO software

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Process Mgmt Customer Engagement Dynamics 365 E-Commerce Field Service Finance and Operations Retail Service Management Workflow Management
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Microsoft prolongs mainstream support for Dynamics SL, but end of extended support won't change

by Jason Gumpert

Microsoft has extended its end date for Dynamics SL mainstream support by six months, from July 2023 to January 2024

Accounting Data Integration Dynamics SL Field Service Project Management

MSDW Podcast: Field Service Technology Trends in the Microsoft Cloud

by MSDW Reporter
AI AI and Machine Learning Azure Customer Engagement Dynamics 365 Field Service Field Service Internet of Things (IoT) MSDW Podcast Mixed Reality Mixed Reality Power BI
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CBRE building its next gen retail facilities management solution with Microsoft Dynamics 365 Field Service

by MSDW Reporter

CBRE’s fmPilot solution for large retail and multi-site sector will add a range of Field Service capabilities

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Field Service Field Service Real Estate Retail Service Management

MSDW Podcast: Mobility strategy and planning with Ivan Stano of Resco

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Field Service Field Service MSDW Podcast Mobile Applications

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How Automated Testing Transforms Dynamics 365 Updates

TheTestMart

External Users Demystified with Ben Vollmer & Resco

Resco

Join Us! External Users Demystified with Ben Vollmer & Resco

Resco

The Powercast: Expert Field Strategies for Power Platform

Resco

Dynamics 365: F&O or BC? A Customer Journey and Things to Consider

enVista
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Next Technology Investment for Your Business: HoloLens 2

Mazars

Learn how to pitch HoloLens 2 technology to your executives with a solid value proposition

AI Budgeting Business Central Collaborative Workspaces Customer Engagement Customer Service Insights Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics RMS Engineering Enterprise Asset Mgmt

Resco Field Service 2.0 Transition Guide for Dynamics 365

Resco

Making the switch from MSD365 Field Service or Xamarin app? Check out this transition guide from Resco... 

Business Central Customer Engagement Data Integration Data Management Data Migration Dynamics 365 Dynamics GP Energy Field Service Healthcare Manufacturing Mobile Applications

5 Steps to Boost Digitalization in Property, Housing, and Facility Maintenance

Resco

Discover the future of customer experience for your facility maintenance team

Automated Data Collection Business Central Customer Engagement Customer Experience (CX) Dynamics 365 Field Service Mobile Applications Power Platform Property Management Real Estate

Achieving Greater Insight, Not Bigger Data

Prodware

Shift your focus from data to insight to produce the right product at the right time

AI AI and Machine Learning Automated Data Collection Azure Consumer Goods Customer Engagement Customer Experience (CX) Customer Insights Customer Service Customer Service Insights Data Management Databases

August 2022 Update! Field Service Comparison Guide: Resco FS 2.0 vs. Microsoft Dynamics 365

Resco

Big changes are coming to the world of Field Service, are you ready? 

Business Central Customer Engagement Data Integration Data Management Dynamics 365 Energy Enterprise Asset Mgmt Field Service Industrial Equipment Manufacturing Mobile Applications Planning and Scheduling
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Better Management and Reporting for Seattle Public Utilities Watershed Protection

Arctic IT
Learn how SPU moved to a modern, mobile-enabled, integrated solution on Dynamics 365 and the Power Platform for monitoring and reporting on the watersheds.
Customer Engagement Dynamics 365 Field Service Field Service Mobile Applications Power Automate Power Platform Utilities

NAI Significa saves 10 minutes on every inspection after deploying Resco Inspections

Resco

 A leading global commercial real estate brokerage firm wanted to digitalize inspection process

Architecture Automated Data Collection Construction Data Integration Data Management Dynamics 365 Dynamics CRM Enterprise Asset Mgmt Field Service Financial Services Mobile Applications Planning & Scheduling

Speeding up estate inspections from 1 day to 3 hours with scalable mobile solution with Resco for Dynamics 365

Resco

Discover how one of the largest housing associations in the UK transformed inspections with mobile forms, data automation, and offline capabilities from Resco

Architecture Automated Data Collection Business Process Mgmt Data Integration Data Management Dynamics 365 Dynamics CRM Field Service Mobile Applications Power Platform Property Management Real Estate

Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage

Nurse Maude: Completing 5,000 patient visits a day with Resco Field Service 2.0

Resco

Learn how home healthcare organization Nurse Maude transformed their productivity and went fully paperless with Resco

Automated Data Collection Data Integration Data Management Dynamics CRM Field Service Healthcare Logistics Planning and Scheduling Scheduling
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MetaShip - Packing & Shipping Solution

Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive...
AI Business Central Commerce Customer Engagement Distribution Dynamics 365 E-Commerce Field Service Finance and Operations Forecasting Manufacturing Mixed Reality
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