Field Service news & resources

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Microsoft seeing strong Dynamics 365 Field Services usage growth, says manager

by Jason Gumpert

Monthly active usage of Field Service is up over 100 percent year over year for the second year in a row, says sales manager.

AI Customer Engagement Dynamics 365 Field Service Field Service Mixed Reality Service Management
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Microsoft Dynamics 365 Mixed Reality updates address accessibility, HoloLens app integration, holograms, and more

by MSDW Reporter

A review of the latest monthly updates to D365 Guides and Remote Assist.

Accessibility Dynamics 365 Field Service Guides HoloLens Mixed Reality Remote Assist Service Management

Salesforce to expand field service footprint with ClickSoftware purchase

by Jason Gumpert

After close of the $1.35 billion deal, ClickSoftware to join Salesforce Service Cloud. 

Customer Engagement Customer Service Dynamics 365 Field Service Field Service Mobile Applications Salesforce
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Two new Microsoft Dynamics 365 Mixed Reality updates bolster integrated use cases

by Jason Gumpert

Tie-ins to Common Data Service will add more MR data to business processes

CPQ (Configure, Price, Quote) Customer Engagement Customer Service Dynamics 365 Field Service Field Service Guides HoloLens Mixed Reality Product Visualize Sales/Product Configurator

Microsoft Dynamics Partner Roundup: Channel management; Document + payment automation; Jet acquired; VAR buy; Payroll for BC; Connected field service

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation BI and Reporting Business Central Customer Engagement Document Automation Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Field Service Field Service Finance and Operations
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Inventory management with Microsoft Dynamics 365 for Field Service: A real growth opportunity

by Allan Lee

Integrated inventory management with Dynamics 365 for Field Service is vital for fixing service contractor inefficiencies

Business Performance Mgmt Customer Engagement Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Field Service Field Service Inventory Management Project Service Automation Service Management

Microsoft Dynamics Partner Roundup: Field service; Web agent; Nonprofits solution; Sportswear win

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Commerce Customer Engagement Dynamics 365 Field Service Field Service Not For Profit Retail Sales and Operations Planning
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Microsoft Dynamics Profile: Working to boost interest in the intersection of IoT and Customer Engagement

by Linda Rosencrance

Kyle Hill has become an evangelist of sorts for artificial intelligence, IoT, and bots in the contexrt of Dynamics 365 for Customer Engagement.

Bots Business Process Mgmt Customer Engagement Data Integration Dynamics 365 Dynamics CRM Field Service Field Service Internet of Things (IoT) MVP Manufacturing

Microsoft Dynamics Partner Roundup: Flow connector; VAR acquisition; ERP integration; Manufacturer ERP implementation

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Customer Engagement Dynamics 365 Field Service Field Service Marketing Sales Sales & Marketing

Microsoft Dynamics Partner Roundup: $1M deal; D365 for Fashion; Lead connector; Field service

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Commerce Customer Engagement Data Integration Dynamics 365 Field Service Field Service Industrial Equipment Manufacturing Marketing Retail Sales Sales & Marketing

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What You Need to Know About the Perils of Overly Customizing Microsoft Dynamics CRM

Aha Apps

Syncing Field Service Technician Bookings To Outlook Calendar

Aha Apps

Dynamics 365: F&O or BC? A Customer Journey and Things to Consider

enVista

PartnerTalks: Andrew Lorraine of Resco.net

Resco.net

PartnerTalks: Lukas Lesko of Resco.net

Resco.net
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6 Reasons Why You Should Invest in Field Service Automation

Aha Apps
The ultimate resource for implementing automation solutions that streamline your field operations, elevate customer experience, and drive revenue growth
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The Right Questions To Seal The Deal

Aha Apps

Mastering the art of asking the right questions is vital to qualifying prospects and closing the sale

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Field Service Finance and Operations Manufacturing Sales & Ops Planning

The Magic of Location Intelligence in Microsoft Dynamics 365 CRM

Inogic

The story of how businesses are transforming their sales process within Microsoft Dynamics 365 CRM

Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Field Service Power Apps Sales

Conquer the Market with Effective Territory Management

Inogic

Maplytics- a robust mapping solution with advanced features of territory management, that empowers the sales team to improve their productivity

Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Field Service Field Service Power Apps Route Optimization Sales Web-based Mapping

Enhanced Functionality of Microsoft Dynamics 365 Field Service with Integrated Maps

Inogic

Explore the various ways of improving Dynamics 365 Field Service with Maplytics a complete map integration solution within Microsoft Dynamics 365 CRM

Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Field Service Project Service Automation Sales
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LMC uses Maplytics to improve their On-Field Customer Service Times

Inogic

A technology-fueled boost to their field service efficiency

Customer Engagement Dataverse (CDS) Distribution Dynamics 365 Dynamics CRM Field Service Lumber Power Apps Web-based Mapping

Vert Bleu Uses Maplytics to Optimize Number of Visits by their Salespeople and Improve Field Productivity

Inogic

The efficiency provided by route optimization helped Vert Bleu to unlock optimizations for their field sales reps and saved th...

Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Manufacturing Power Apps Sales & Marketing Web-based Mapping

NAI Significa saves 10 minutes on every inspection after deploying Resco Inspections

Resco.net

 A leading global commercial real estate brokerage firm wanted to digitalize inspection process

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Speeding up estate inspections from 1 day to 3 hours with scalable mobile solution with Resco for Dynamics 365

Resco.net

Discover how one of the largest housing associations in the UK transformed inspections with mobile forms, data automation, and offline capabilities from Resco

Architecture Automated Data Collection Business Process Mgmt Data Integration Data Management Dynamics 365 Dynamics CRM Field Service Mobile Applications Power Platform Property Management Real Estate

Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco.net

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage
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Dynamics Advanced Field Service - HSO Innovation

HSO Innovation offers new ways, using new technology, new applications, new processes, and new approaches to assist our...
Customer Engagement Dynamics 365 Field Service Field Service Invoice Processing Professional Services Service Management

proMX 365 for Construction

Every time a house is being built, a school renovated or a rail network expanded, construction project management comes into...
BI and Reporting Bill Of Material Mgmt Billing Budgeting Business Performance Mgmt Business Process Mgmt Complex Billing Construction Customer Engagement Design & Decorating Design & Living Dynamics 365
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