Field Service news & resources

From the Microsoft Dynamics 365 CRM Blogs: Customer Service wave 2; Customer journey map; Copilot to boost sales; Radius search

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Marketing Automation Sales Sales & Marketing Web-based Mapping

Microsoft Dynamics Partner Roundup: Precious metals ERP; Field service integration; M365 licensing; Partner designations

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
AppSource Business Central Dynamics 365 Field Service Metals
Dynamics 365 Project Operations

Microsoft offers Dynamics 365 Project Operations users Copilot-aided time entry tools in preview

by MSDW Reporter
Two chat-based tools will drafting time entries and external-facing comments
Dynamics 365 Field Service Finance and Operations Professional Services Project Management Project Operations Service Management Time & Attendance

From the Microsoft Dynamics 365 CRM Blogs: Extend copilot; Automate key processes; Add custom domain; Improve connectivity;

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service

From the Microsoft Dynamics 365 CE/CRM Blogs: Automate processes; Embed Power BI; Enhance Customer Service

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM/CE blogs
BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Data Management Dynamics 365 Dynamics CRM Field Service Field Service Sales

Microsoft Dynamics 365 Business Central to Field Service integration reaches GA

by Jason Gumpert
The supported integration begins with BC Projects, will extend soon to Service Management
Business Central Customer Engagement Data Integration Dataverse (CDS) Directions NA 2024 Dynamics 365 Field Service Field Service Mobile Applications Power Platform
Tow boat in port at sunset

Microsoft Power Apps Industry Story: Better port operations for a marine towing firm

by Sameen Ansar
Marine Towing of Tampa needed a better approach to port operations and turned to a Power Apps solution
Business Central Business Process Mgmt Dynamics 365 Field Service Mobile Applications Planning & Scheduling Power Apps Power Automate Power Platform Transportation

Field Service: Death by a thousand paper cuts?

by Satish Reddy
What factors are keeping field service teams on their paper-based processes?
Construction Customer Engagement Customer Service Data Integration Dynamics 365 Field Service Manufacturing Mobile Applications Professional Services Property Management User Adoption
Copilot in Dynamics 365 Guides with HoloLens 2

Ignite 2023: Microsoft to add Copilot to mixed reality experience of Dynamics 365 Guides

by Jason Gumpert
The AI-based experience comes first to HoloLens2, then to mobile devices
Customer Engagement Dynamics 365 Field Service Field Service Guides HoloLens Ignite 2023 Knowledge Management Mixed Reality Remote Assist

Ignite 2023: Microsoft aims for technician, manager productivity gains with AI in Dynamics 365 Field Service

by Jason Gumpert
A preview of Copilot in Microsoft Dynamics 365 Field Service will aim to improve productivity for both technicians and managers
Customer Engagement Customer Experience (CX) Customer Service Data Integration Dynamics 365 Field Service Field Service Finance and Operations Financial Management Ignite 2023 Inventory Management Sales

LATEST VENDOR RESOURCES

Beyond the ERP: Extending Dynamics 365 with a Mobile Field Sales Platform

Dynamics Mobile

The Missing Execution Layer: Connecting Dynamics 365 ERP to the Field

Dynamics Mobile

Top Features of the Business Central Sales & Service Module Every Partner Should Know

TD SYNNEX

How VCIO Mentors Young Leaders to Become Great Technology Professionals

VCIO Global

PartnerTalks: Miro Majtáz of Resco.net

MSDW Features
More Field Service Videos

Closing the Dynamics 365 Execution Gap: From ERP to the Field

Dynamics Mobile
How to connect Dynamics 365 with real-world field execution.
Business Central Dynamics 365 Field Service Finance and Operations

7 Digital Trends Disrupting Supply Chain Management

k-ecommerce

Ideas you can put to work to shake up your supply chain and disrupt your competitors

Business Central Distribution Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV E-Commerce Field Service Finance and Operations Manufacturing Mobile Applications Retail POS

Top 10 Things to Consider When Choosing a Field Service Solution Provider

Hitachi Solutions America
Finding the right field service solution provider can be just as important as finding the right field service solution
Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Field Service Field Service Finance and Operations
More Field Service White Papers

Optimizing Field Service Operations with Dynamics 365

iTransition
AI and Machine Learning Azure Business Process Mgmt Customer Engagement Dynamics 365 Field Service Field Service Healthcare

Centralized Customer Engagement Platform

iTransition
Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

Collins Equipment Modernizes ERP by Moving from NAV to Business Central Cloud

Western Computer
Collins Equipment used an aging hardware refresh to move from Dynamics NAV to Business Central Cloud with Western Computer’s help.
Accounting Business Central Distribution Dynamics 365 Dynamics NAV Field Service Sales & Marketing Warehouse Management

City Facility Management Automates Processes to Better Serve Clients and Save Millions

Velosio
How one facilities management company upgraded their tech stack for automation and growth
Customer Engagement Dynamics 365 Field Service Field Service Finance and Operations Power Platform Property Management

Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform

JourneyTeam
Transforming field operations with a connected Microsoft Dynamics 365 and Power Platform solution
Automotive Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Platform Project Operations Project Service Automation
More Field Service Case Studies

Dynamics Mobile Field Sales – Mobile Sales Execution for Microsoft Dynamics 365

Dynamics Mobile Field Sales extends Microsoft Dynamics 365 into the field, giving sales teams a mobile environment for...
Distribution Dynamics 365 Dynamics AX Dynamics NAV Field Service Inventory Management Warehouse Management

Healthcare Field Service Modernization & AI Readiness Assessment

Disconnected systems. Manual processes. Limited visibility. Sound familiar? Many healthcare organizations are focused on...
AI Agents Copilot Dynamics 365 Field Service Healthcare IT Asset Management (ITAM) Power Platform

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Copilot Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Field Service Planning & Scheduling Planning and Scheduling

MetaShip - Dynamics 365 Packing & Shipping Solution

Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive packing...
Business Central Commerce Customer Engagement Distribution Dynamics 365 E-Commerce Field Service Finance and Operations Forecasting Manufacturing Mixed Reality
More Field Service Solutions