Field Service news & resources

When Your Field Reps Have to Call Service Reps for Sales Insights - It's Time for Digital Change

by Sarah Morgan
How one industrial equipment manufacturer transformed its field service through an agile data management and reporting initiative with Power BI.
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Field Service Field Service Finance and Operations Industrial Equipment Manufacturing Manufacturing

Ready for Connected Field Service? Microsoft evolves Dynamics 365 app as market expectations rise

by Jason Gumpert
Field service readiness and sales lead Ben Vollmer will talk new opportunities for customers and partners at eXtreme365 EMEA and other events this spring.
Azure Machine Learning Bots Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Manufacturing Manufacturing Power Automate

Microsoft details Feb 2018 update to Dynamics 365 Field Services Universal Resource Scheduling app

by MSDW Reporter
Update focuses on enhancing the customer experience
Customer Engagement Dynamics 365 Field Service Field Service

Manufacturing and Microsoft: Making the marriage work

by Lou Washington
Microsoft and manufacturers continue to “work on the relationship” to keep it fresh.
Artificial Intelligence (AI) BI and Reporting Business Central Business Performance Mgmt Customer Engagement Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Field Service

From the Microsoft Dynamics 365/CRM Blogs: Two-option sets; Business Process Flow; Flow or Logic Apps?; Mobile data options

by MSDW Reporter
A selection of the latest insight from the Dynamics 365/CRM blogs
Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Field Service Field Service Flow Marketing Mobile Applications Power Automate Power Platform

Microsoft Dynamics Partner Roundup: CRM for mortgage brokers; Digital transformation in aerospace; D365 for higher ed; NAV for fresh food supply chain

by MSDW Reporter
A selection of announcements from the Microsoft Dynamics partner channel
Aerospace & Defense Azure Azure Machine Learning Business Central Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics NAV Education

Microsoft Azure IoT Hub previews automated device provisioning

by MSDW Reporter
Microsoft takes the shackles off of provisioning IoT devices, theoretically enabling IoT configurations of millions of devices
Azure IoT Suite Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Field Service Field Service Finance and Operations Internet of Things (IoT) Manufacturing

Microsoft Dynamics Partner Roundup: P2P alliance; African CSP; D365 field service; Sharepoint, Dynamics for government

by Linda Rosencrance
A selection of announcements from the Microsoft Dynamics partner channel
AppSource Business Central Cloud Cloud Solution Provider (CSP) Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Field Service Field Service

New Microsoft FastTrack for Dynamics 365 services underscore focus on customer success

by Dann Anthony Maurno
With new resources for Field Service and PSA, and for user adoption, Microsoft expands hands-on commitment to cloud services success
Customer Engagement Dynamics 365 FastTrack Field Service Field Service Financial Management Microsoft Corporate Order Management

Microsoft shows off Dynamics 365/CRM interface refresh, mobile updates, and a slew of app enhancements

by Jason Gumpert
Partners were treated to a non-NDA tour of the next CRM release, expected in July.
BI and Reporting Bots Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Field Service Field Service

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What You Need to Know About the Perils of Overly Customizing Microsoft Dynamics CRM

Aha Apps

Syncing Field Service Technician Bookings To Outlook Calendar

Aha Apps

Dynamics 365: F&O or BC? A Customer Journey and Things to Consider

enVista

PartnerTalks: Andrew Lorraine of Resco.net

Resco.net

PartnerTalks: Lukas Lesko of Resco.net

Resco.net
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6 Reasons Why You Should Invest in Field Service Automation

Aha Apps
The ultimate resource for implementing automation solutions that streamline your field operations, elevate customer experience, and drive revenue growth
Customer Engagement Customer Experience (CX) Dynamics 365 Dynamics CRM Field Service

The Right Questions To Seal The Deal

Aha Apps

Mastering the art of asking the right questions is vital to qualifying prospects and closing the sale

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Field Service Finance and Operations Manufacturing Sales & Ops Planning

The Magic of Location Intelligence in Microsoft Dynamics 365 CRM

Inogic

The story of how businesses are transforming their sales process within Microsoft Dynamics 365 CRM

Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Field Service Power Apps Sales

Conquer the Market with Effective Territory Management

Inogic

Maplytics- a robust mapping solution with advanced features of territory management, that empowers the sales team to improve their productivity

Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Field Service Field Service Power Apps Route Optimization Sales Web-based Mapping

Enhanced Functionality of Microsoft Dynamics 365 Field Service with Integrated Maps

Inogic

Explore the various ways of improving Dynamics 365 Field Service with Maplytics a complete map integration solution within Microsoft Dynamics 365 CRM

Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Field Service Project Service Automation Sales
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LMC uses Maplytics to improve their On-Field Customer Service Times

Inogic

A technology-fueled boost to their field service efficiency

Customer Engagement Dataverse (CDS) Distribution Dynamics 365 Dynamics CRM Field Service Lumber Power Apps Web-based Mapping

Vert Bleu Uses Maplytics to Optimize Number of Visits by their Salespeople and Improve Field Productivity

Inogic

The efficiency provided by route optimization helped Vert Bleu to unlock optimizations for their field sales reps and saved th...

Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Manufacturing Power Apps Sales & Marketing Web-based Mapping

NAI Significa saves 10 minutes on every inspection after deploying Resco Inspections

Resco.net

 A leading global commercial real estate brokerage firm wanted to digitalize inspection process

Architecture Automated Data Collection Construction Data Integration Data Management Dynamics 365 Dynamics CRM Enterprise Asset Mgmt Field Service Financial Services Mobile Applications Planning & Scheduling

Speeding up estate inspections from 1 day to 3 hours with scalable mobile solution with Resco for Dynamics 365

Resco.net

Discover how one of the largest housing associations in the UK transformed inspections with mobile forms, data automation, and offline capabilities from Resco

Architecture Automated Data Collection Business Process Mgmt Data Integration Data Management Dynamics 365 Dynamics CRM Field Service Mobile Applications Power Platform Property Management Real Estate

Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco.net

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage
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Dynamics Advanced Field Service - HSO Innovation

HSO Innovation offers new ways, using new technology, new applications, new processes, and new approaches to assist our...
Customer Engagement Dynamics 365 Field Service Field Service Invoice Processing Professional Services Service Management

proMX 365 for Construction

Every time a house is being built, a school renovated or a rail network expanded, construction project management comes into...
BI and Reporting Bill Of Material Mgmt Billing Budgeting Business Performance Mgmt Business Process Mgmt Complex Billing Construction Customer Engagement Design & Decorating Design & Living Dynamics 365
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