Field Service news & resources

Copilot in Dynamics 365 Guides with HoloLens 2

Ignite 2023: Microsoft to add Copilot to mixed reality experience of Dynamics 365 Guides

by Jason Gumpert
The AI-based experience comes first to HoloLens2, then to mobile devices
Customer Engagement Dynamics 365 Field Service Field Service Guides HoloLens Ignite 2023 Knowledge Management Mixed Reality Remote Assist

Ignite 2023: Microsoft aims for technician, manager productivity gains with AI in Dynamics 365 Field Service

by Jason Gumpert
A preview of Copilot in Microsoft Dynamics 365 Field Service will aim to improve productivity for both technicians and managers
Customer Engagement Customer Experience (CX) Customer Service Data Integration Dynamics 365 Field Service Field Service Finance and Operations Financial Management Ignite 2023 Inventory Management Sales

From the Microsoft Dynamics 365 CRM Blogs: Org charts; Resource scheduling; Debugging JavaScript code; Import outbound emails

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CRM blogs

Customer Engagement Dynamics 365 Field Service Field Service Marketing Resource Dispatch & Scheduling Sales
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5 ways to improve work for field sales and service employees

by Sam Kumar

Improving flexibility, lowering stress, and offering greater empowerement can all become realities

Customer Engagement Dynamics 365 Dynamics CRM Field Service HR Management Mobile Applications Power Platform Service Management

Microsoft deploys next generation AI capabilities for enterprises

by Eamon McCarthy Earls

Microsoft will add Copilot capabilities to the standard Dynamics 365 Field Service app, the Dynamics 365 Field Service app in Microsoft Teams, new integration between the ...

AI and Machine Learning Azure Compute Customer Engagement Development Dynamics 365 Field Service Field Service Integration Mobile Applications Sales & Marketing

MSDW Podcast: The evolution of the CPQ opportunity for Dynamics 365 customers

by MSDW Reporter
Business Central CPQ (Configure, Price, Quote) Commerce Configuration & Development Customer Engagement Dataverse (CDS) Document Automation Document Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP

MSDW Podcast: The evolution of the CPQ opportunity for Dynamics 365 customers

by MSDW Reporter
Business Central CPQ (Configure, Price, Quote) Commerce Configuration & Development Customer Engagement Dataverse (CDS) Document Automation Document Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP

MSDW Podcast: Advanced Mobile Experiences for Field Workers in 2023

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics NAV Field Service Field Service MSDW Podcast Mobile Applications Power Apps Power Platform

Microsoft Dynamics Partner Roundup: Form automation; Payments platform; Retail tech; MRO software

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Process Mgmt Customer Engagement Dynamics 365 E-Commerce Field Service Finance and Operations Retail Service Management Workflow Management
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Microsoft prolongs mainstream support for Dynamics SL, but end of extended support won't change

by Jason Gumpert

Microsoft has extended its end date for Dynamics SL mainstream support by six months, from July 2023 to January 2024

Accounting Data Integration Dynamics SL Field Service Project Management

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What You Need to Know About the Perils of Overly Customizing Microsoft Dynamics CRM

Aha Apps

Syncing Field Service Technician Bookings To Outlook Calendar

Aha Apps

Dynamics 365: F&O or BC? A Customer Journey and Things to Consider

enVista

PartnerTalks: Andrew Lorraine of Resco.net

Resco.net

PartnerTalks: Lukas Lesko of Resco.net

Resco.net
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6 Reasons Why You Should Invest in Field Service Automation

Aha Apps
The ultimate resource for implementing automation solutions that streamline your field operations, elevate customer experience, and drive revenue growth
Customer Engagement Customer Experience (CX) Dynamics 365 Dynamics CRM Field Service

The Right Questions To Seal The Deal

Aha Apps

Mastering the art of asking the right questions is vital to qualifying prospects and closing the sale

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Field Service Finance and Operations Manufacturing Sales & Ops Planning

The Magic of Location Intelligence in Microsoft Dynamics 365 CRM

Inogic

The story of how businesses are transforming their sales process within Microsoft Dynamics 365 CRM

Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Field Service Power Apps Sales

Conquer the Market with Effective Territory Management

Inogic

Maplytics- a robust mapping solution with advanced features of territory management, that empowers the sales team to improve their productivity

Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Field Service Field Service Power Apps Route Optimization Sales Web-based Mapping

Enhanced Functionality of Microsoft Dynamics 365 Field Service with Integrated Maps

Inogic

Explore the various ways of improving Dynamics 365 Field Service with Maplytics a complete map integration solution within Microsoft Dynamics 365 CRM

Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Field Service Project Service Automation Sales
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LMC uses Maplytics to improve their On-Field Customer Service Times

Inogic

A technology-fueled boost to their field service efficiency

Customer Engagement Dataverse (CDS) Distribution Dynamics 365 Dynamics CRM Field Service Lumber Power Apps Web-based Mapping

Vert Bleu Uses Maplytics to Optimize Number of Visits by their Salespeople and Improve Field Productivity

Inogic

The efficiency provided by route optimization helped Vert Bleu to unlock optimizations for their field sales reps and saved th...

Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Manufacturing Power Apps Sales & Marketing Web-based Mapping

NAI Significa saves 10 minutes on every inspection after deploying Resco Inspections

Resco.net

 A leading global commercial real estate brokerage firm wanted to digitalize inspection process

Architecture Automated Data Collection Construction Data Integration Data Management Dynamics 365 Dynamics CRM Enterprise Asset Mgmt Field Service Financial Services Mobile Applications Planning & Scheduling

Speeding up estate inspections from 1 day to 3 hours with scalable mobile solution with Resco for Dynamics 365

Resco.net

Discover how one of the largest housing associations in the UK transformed inspections with mobile forms, data automation, and offline capabilities from Resco

Architecture Automated Data Collection Business Process Mgmt Data Integration Data Management Dynamics 365 Dynamics CRM Field Service Mobile Applications Power Platform Property Management Real Estate

Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco.net

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage
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Dynamics Advanced Field Service - HSO Innovation

HSO Innovation offers new ways, using new technology, new applications, new processes, and new approaches to assist our...
Customer Engagement Dynamics 365 Field Service Field Service Invoice Processing Professional Services Service Management

proMX 365 for Construction

Every time a house is being built, a school renovated or a rail network expanded, construction project management comes into...
BI and Reporting Bill Of Material Mgmt Billing Budgeting Business Performance Mgmt Business Process Mgmt Complex Billing Construction Customer Engagement Design & Decorating Design & Living Dynamics 365
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