Customer Service news & resources

Microsoft Social Listening to accelerate sentiment analysis, reaching 19 languages in 2015

by Jason Gumpert
Natural language processing will be augmented with machine learning, says product director Francois Ruf
CRM 2015 Convergence 2014 Europe Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Machine Learning (ML) Natural Language Processing (NLP) NetBreeze Power Automate

Microsoft announces new Dynamics CRM integrations to Cortana, customer engagement platform Thunderhead.com

by Jason Gumpert
Integration planned with Thunderhead.com’s ONE Engagement Hub
CRM 2015 Convergence 2014 Europe Cortana Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Marketing Marketing Automation

Victrex manufactures savings, Customer Excellence awards with Microsoft Dynamics CRM

by Linda Rosencrance
With two awards, Victrex shows off efficiency gains in CRM and an upcoming Dynamics AX deployment
BI and Reporting Business Performance Mgmt Convergence 2014 Europe Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics CRM Online

Why Field Service will be Front and Center with the Internet of Things

by Kris Brannock
The opportunity to solve customer problems evolves as IoT emerges
BI and Reporting Big Data Business Central Business Performance Mgmt Business Process Mgmt Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV

Microsoft Dynamics Partner Roundup: CRM partner merger; CRM Online in Dubai; GovCon Alliance growth

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
CRM 2013 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Dynamics CRM Online Dynamics GP Dynamics SL Government

Analysts note Microsoft Dynamics ERP and CRM growth, roadmap evolution at Fall Analyst Event 2014

by Jason Gumpert
The five part solution roadmap, FY14 financial performance, new buzzwords, and more in day one of #FAE14
AX 2012 R3 AX 7 BI and Reporting Business Central CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM

How to configure retail customer loyalty features of Microsoft Dynamics AX 2012 R3

by Imran Mahmood
Setting up retail reward cards for multiple levels of loyalty
AX 2012 R3 Commerce Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX Rebates Retail Retail POS

Beyond Fall 2014, Microsoft Dynamics CRM team plans Capptain integration, broader marketing reach

by Jason Gumpert
Capptain integration is in the works, says CRM GM Jujhar Singh
BI and Reporting Business Performance Mgmt Business Process Mgmt CRM 2015 CRMUG Summit 2014 Capptain Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Document Management Dynamics 365

Microsoft Dynamics Marketing has evolved past its MarketingPilot origins, CRM exec says

by Valerie Miller
Dynamics CRM Director of Product Marketing Angela Bandlow talks about the evolution of Dynamics Marketing and the expanding opportunity for the CRM product line
CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Marketing Resource Mgmt (MRM) MarketingPilot

Microsoft Dynamics Partner Roundup: Parature integration; Employee-customer collaboration; Field services portal; Fueling industry POS

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
AX 2012 R3 CRM 2013 Collaborative Workspaces Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Dynamics SL

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The Shift to Customer Experience in Retail

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Customer xxperience overtakes price and product

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How Dynamics CRM/CE Partners Benefit from ITSM Technology

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Moving Beyond CRM to True Customer Engagement

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Learn how leading companies are moving beyond traditional CRM capabilities and achieving true customer engagement

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The Dirty Little Secrets of CRM: Why Your Customer Service Is Not as Good as You Think It Is

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3 Secrets all Dynamics CRM customers should know about customer service

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Dynamics GP: Integrated E-Payment and the Future of B2B

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B2B clients want the freedom to pay their bills online

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Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

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A seamless data set that gives patients the best experience when they visit their clinics

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Wolters Kluwer Tackles its Digital Transformation with Dynamics 365 Business Central

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Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transfo...

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