The MSDW Podcast, February 27, 2017: More Real-World Microsoft Dynamics 365 CRM App Experiences from the Channel

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With Microsoft Dynamics 365, "shiny new things" arrive quickly and constantly. It's up to implementation partners to make sure they're stand-up ready for customers, says Eamon O'Toole, Senior Manager of CRM Solutions with BDO Canada.

O'Toole is a 15-year CRM-industry veteran. When he began his CRM career, there were much broader release windows in which features were static for years at a time. Now, new features evolve in the middle of an implementation. Some of the topics Eamon discusses with MSDynamicsWorld editor Jason Gumpert:

• Why larger companies are no longer cloud laggards - nor are the risk-averse healthcare and public sectors.
• Field service options: Why the FieldOne acquisition and Dynamics 365's scheduling engine are making the suite better suited to break/fix situations like HVAC and othe rindustries;
• Internet-of-Things (IoT) readiness: When this is a job for CRM, and when it is not;
• Workforce management and allocation: Has Microsoft finally embraced Human Capital Management in a stand-up application?
• The changing partner opportunity: With shorter and less-complex engagements, partners add value in governance and vetting as much as in implementation;
• Why partners can expect 2017 to be a year of continual excitement, and 2018 one of stabilization.

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