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The MSDW Podcast, February 27, 2017: More Real-World Microsoft Dynamics 365 CRM App Experiences from the Channel

by Jason Gumpert
Editor, MSDynamicsWorld.com

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With Microsoft Dynamics 365, "shiny new things" arrive quickly and constantly. It's up to implementation partners to make sure they're stand-up ready for customers, says Eamon O'Toole, Senior Manager of CRM Solutions with BDO Canada.

O'Toole is a 15-year CRM-industry veteran. When he began his CRM career, there were much broader release windows in which features were static for years at a time. Now, new features evolve in the middle of an implementation. Some of the topics Eamon discusses with MSDynamicsWorld editor Jason Gumpert:

  • Why larger companies are no longer cloud laggards - nor are the risk-averse healthcare and public sectors.
  • Field service options: Why the FieldOne acquisition and Dynamics 365's scheduling engine are making the suite better suited to break/fix situations like HVAC and othe rindustries;
  • Internet-of-Things (IoT) readiness: When this is a job for CRM, and when it is not;
  • Workforce management and allocation: Has Microsoft finally embraced Human Capital Management in a stand-up application?
  • The changing partner opportunity: With shorter and less-complex engagements, partners add value in governance and vetting as much as in implementation;
  • Why partners can expect 2017 to be a year of continual excitement, and 2018 one of stabilization.

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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