Dynamics CRM news & resources

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Microsoft launches Fundraising and Engagement solution for Dynamics 365 Sales

by Jason Gumpert

New solution, designed with MISSION CRM, builds on two years' worth of nonprofit business applications work from Microsoft's Tech for Social Impact.

Customer Engagement Donor Management Dynamics 365 Dynamics CRM Fundraising Not For Profit Sales Sales & Marketing Tech for Social Impact

MSDW Podcast: News Roundup, September 2020

by MSDW Reporter
Business Central Collaborative Workspaces Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations MSDW Podcast
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Post-sale email marketing: Extend your marketing lifecycle, and turn your customers into advocates

by Dan Griffin

What should you communicate in that all-important post-sale time frame?

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing
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Microsoft still aims to make AppSource a commerce platform for Dynamics 365 ISV solutions

by MSDW Reporter

The ISV Connect program has a new leader in Microsoft veteran Toby Bowers, and he plans to stay the course on the program's goals.

AppSource Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations ISV Connect Power Platform
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Microsoft appoints Vahé Torossian to lead sales in Business Applications group

Torossian moves from leading Western Europe to new Redmond role.

Business Central Commerce Customer Engagement Customer Voice Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Human Resources (Talent)

Microsoft Dynamics Partner Roundup: Preferred solution; Partnerships; D365 win

by MSDW Reporter

A selection of announcements from the Dynamic...

3PL Azure CPQ (Configure, Price, Quote) Commerce Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV E-Commerce Finance and Operations Food & Beverage
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Microsoft channel veterans HSO acquire AKA, gaining new US leadership

by MSDW Reporter

The deal is HSO's first following private equity funding

Azure Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Power Platform
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John Gravely, an entrepreneur with deep Microsoft channel ties, dies at 53

by Jason Gumpert

Gravely founded CRM-focused firms c360, ClickDimensions, and SalesSpark

Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing

Microsoft Dynamics Partner Roundup: Supply chain; Project modeling; Partnership; New contract

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Azure CPQ (Configure, Price, Quote) Customer Engagement Distribution Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Government Manufacturing Manufacturing Retail

Flows from the field: Trigger messages; HTTP requests; Citrix apps; Change tracking

by Eamon McCarthy Earls

Recent Power Automate flows from intrepid Dynamics 365 professionals - and beyond

Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Power Automate Power Platform Robotic Process Automation (RPA) Workflow Management

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How to Integrate Mailchimp with Dynamics 365 CRM | Marketing4Dynamics Tutorial

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Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond

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SQL Server Migration: Challenges, Risks & Best Practices

MetaOption

Why Your Dynamics 365 Integration Creates Duplicates

Plauti

Copilot Chronicles, August 2026: Leading Sales & Service in the Age of AI Agents

MSDW Features
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Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople
How to keep Microsoft Dynamics creating value long after go-live.
Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA
Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.
AI and Machine Learning Azure Business Central Commerce Compute Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service

Building a Connected Revenue Engine with Microsoft Dynamics 365, Customer Insights, and AI

Coffee + Dunn
Predictable growth starts with a connected revenue engine. Learn how Microsoft Dynamics 365 and AI can help align sales, marketing, service, and data.
AI and Machine Learning Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Finance and Operations

Downloadable Checklist: Customer Insights-Journeys vs. Marketing Automation

emfluence
A quick checklist to determine whether Customer Insights-Journeys is the right fit for your team.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing

Evaluating Microsoft Customer Insights-Journeys: When It Fits and When It Doesn't

emfluence
Is Microsoft Customer Insights-Journeys the right fit? Learn what to evaluate before you decide.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing
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Scaling Consulting Services Delivery with Power Platform

iTransition
Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Centralized Customer Engagement Platform

iTransition
Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

Sales Automation for a Special Equipment Dealer

iTransition
How a special equipment dealer approached sales automation.
Automotive BI and Reporting Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Power Automate Power Platform Sales Sales & Marketing Sales and Operations Planning

Adrian Steel Unified CRM and Marketing Data Across Five Platforms with Inner Join's Power BI Expertise

Inner Join Technologies
Unified reporting turns fragmented data into actionable intelligence. See what's possible when your data works together!
Automated Data Collection Azure Business Central Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Integration Databases Dynamics 365 Dynamics CRM

How Maxi Lift Connected Dynamics 365 Sales and Business Central to Streamline Quoting

New Dynamic
Deployment Planning Process Reduces Risk and Speeds Up Solution Design and Development and Development for Maxi-Lift
Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Field Service Manufacturing Minerals Sales
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Business Optimization Index

Fifty-four questions across seven domains. Answer them the way things actually work today, not the way they are supposed to...
Construction Copilot Dynamics 365 Dynamics CRM Dynamics Marketing Manufacturing Tax and Accounting

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...
AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Application Management Services for Microsoft Dynamics 365

Efficient, expert support and continuous development from a top-tier Microsoft partner. Microsoft Dynamics 365 should...
Copilot Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics POS Dynamics RMS Dynamics SL Dynamics Snap Managed Services

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AI AI Agents Copilot Dynamics 365 Dynamics CRM Logistics Logistics Shipping Shipping Shipping Integration Supply Chain Management

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...
Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing
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