Dynamics CRM news & resources

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Microsoft has started setting Dynamics 365 CE Unified Interface transition dates. Do you know yours?

by Jason Gumpert

With an overall deadline of October 1, 2020, customers should investigate whether their individual transition dates could have already been assigned.

Customer Engagement Dynamics 365 Dynamics CRM
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How dual write in Microsoft Dynamics 365 changes the picture for partners

by Eamon McCarthy Earls

As Microsoft moves users from the Data Integrator to dual write functionalities with the Common Data Service, one partner works to embrace the new technology

Business Central Business Process Mgmt Data Integration Dataverse (CDS) Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Power Apps Power Platform
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SalesSpark launches sales engagement solution for the Microsoft Dynamics 365, Power Platform ecosystem

by Jason Gumpert

Sales engagement is a hot sector that has largely missed the Microsoft business apps channel so far, says John Gravely.

Business Performance Mgmt Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Power Apps Power Automate Power BI Power Platform Sales Sales & Marketing

From the Microsoft Dynamics 365 Customer Engagement/CRM Blogs: Business card scanner; Entity relationship behavior; Access issues workaround; Lead qualification

by MSDW Reporter

A selection of the latest insights from the Dynamics 365-CRM blogs

Customer Engagement Dynamics 365 Dynamics CRM Sales Sales & Marketing Security xRM

Microsoft Dynamics Partner Roundup: Construction win; Partnership; Acquisitions; Connectors

by MSDW Reporter

A selection of announcements from the Dynamics partner channel. 

Business Central Customer Engagement Dynamics 365 Dynamics CRM Dynamics GP
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Microsoft Dynamics Profile: New MVP aims to support and recognize women in the MS business apps community

by MSDW Reporter

Microsoft MVP Olena Grischenko wants to get more women involved in working with Microsoft business apps.

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Power Apps Power Platform
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Episerver to acquire personalization firm Idio, extending digital experience focus

by Jason Gumpert

Microsoft Dynamics customers get broader options, more complex outlook, partners say.

Commerce Content Management Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM E-Commerce Finance and Operations Marketing Automation Sales
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Adobe and Microsoft announce broad new round of integration update plans

by MSDW Reporter

Many product integrations have been introduced or updated that touch Dynamics 365, LinkedIn, Azure, Adobe Sign, Marketo Engage, Campaign, and more.

Adobe Adobe Experience Manager Azure Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM E-Commerce Electronic Signatures LinkedIn Marketing Automation Sales
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Microsoft to drop margins on Dynamics ERP, CRM perpetual licenses

by Jason Gumpert

Change aims to coax Dynamics partners toward cloud deals.

Business Central Customer Engagement Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Upgrades
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Changing the Perspective (and Price Point) of Marketing Intelligence

by Tammy Hammond

What the emergence of pre-built intelligent dashboards means for marketers in the mid-market

BI and Reporting Customer Engagement Dynamics 365 Dynamics CRM KPIs Marketing Automation Sales & Marketing

LATEST VENDOR RESOURCES

How to Detect and Merge Duplicate Records in Dynamics 365 CRM

Inogic

D365 Hidden Costs Series #3 - Damaged Relationships

Plauti

D365 Hidden Costs Series #2 - Low CRM Adoption

Plauti

Accelerate Your Business Growth with Microsoft Copilot + Dynamics 365

Inogic

Solver Overview

Solver
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The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing

AI-Powered xFP&A: The Future of Financial Planning

Solver
Explore the transformative power of AI in xFP&A
BI and Reporting Business Central Corporate Perf Mgmt (CPM) Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Government Power Apps Power Automate Power Platform

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
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City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing
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Customer Service Agent: Smarter Customer Service Starts Here

Customer Service-focused. Microsoft-powered. HSO-delivered. The HSO Customer Service Agent is an AI-powered digital assistant...
Architecture Construction Copilot Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics CRM Email Management Engineering Financial Services Government Legal

Solver Datasheet

For organizations looking to accelerate growth and gain complete insight into their business, Solver is a cloud-based...
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation Sales

The emfluence Marketing Platform for Microsoft Dynamics

The emfluence Marketing Platform is a marketing automation solution built to work hand-in-hand with Microsoft Dynamics 365...
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Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Power Apps Power Pages Power Platform Project Service Automation
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