Dynamics CRM news & resources

Microsoft Dynamics Partner Roundup: License and subscription; Final mile delivery; Call center; Geo Expansion

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations Licensing Logistics Subscription Management Subscription billing Supply Chain Management

MSDW Podcast: Microsoft Dynamics and Azure News Roundup, July 2020

by MSDW Reporter
Azure Business Central Collaborative Workspaces Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics NAV MSDW Podcast Power Apps

MSDW Podcast: Mark Stuyt of Neural Impact on the challenge of COVID selling

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations MSDW Podcast Sales & Marketing
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Microsoft beats Q4 2020 estimates as commercial cloud revenue improves

by MSDW Reporter

Earnings per share were down less than expected, with guidance on coronavirus similar to Q3.

Azure Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Microsoft Corporate Power Platform
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Inspire 2020: Dynamics 365 Customer Voice is more than a rebranding of Microsoft Forms Pro

by Jason Gumpert

All Forms Pro customers will become Customer Voice customers within the next month, and Microsoft promises minimal impact

Customer Engagement Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Dynamics CRM Forms Pro Inspire 2020 Sales & Marketing Service Management
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New Microsoft tech quizzes will fundraise for regional causes, with focus on diversity and inclusion

by Jason Gumpert

A series of July 30 online pub quizzes is a benefit - and it aims to open dialog on the challenges that people of color face in the IT workforce.

Business Central Customer Engagement Dynamics 365 Dynamics CRM Finance and Operations Power Platform
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Unification of Dynamics 365 apps still a challenge and a long-term priority, Microsoft GMs say

by Jason Gumpert

Dynamics 365 and Power Platform product managers discussed priorities and new features in a user group Q&A.

AI and Machine Learning Azure BI and Reporting Business Central Commerce Customer Engagement Data Integration Dataverse (CDS) Dynamics 365 Dynamics AX Dynamics CRM
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Microsoft launches preview of Dynamics 365 Project Operations: How we got here

by Jason Gumpert

Microsoft wants customers to provide feedback in five key areas as they work with the app in preview.

Accounting Collaborative Workspaces Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Financial Management Power BI Power Platform Project Management
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Navigating the dangerous waters of data management to find a practical solution

by Adam Perry

Two concepts about data management will help you focus your team's efforts and investments. 

Customer Engagement Data Management Dynamics 365 Dynamics CRM Power Platform Sales & Marketing

MSDW Podcast: Mike Dickerson on marketing in a crisis and the needs of Microsoft partners

by MSDW Reporter
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM ISV Connect MSDW Podcast Marketing Automation Sales & Marketing

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Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

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How to keep Microsoft Dynamics creating value long after go-live.
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The Ultimate Guide to Dynamics 365 | Expert Edition 2026

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Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.
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Building a Connected Revenue Engine with Microsoft Dynamics 365, Customer Insights, and AI

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Predictable growth starts with a connected revenue engine. Learn how Microsoft Dynamics 365 and AI can help align sales, marketing, service, and data.
AI and Machine Learning Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Finance and Operations

Downloadable Checklist: Customer Insights-Journeys vs. Marketing Automation

emfluence
A quick checklist to determine whether Customer Insights-Journeys is the right fit for your team.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing

Evaluating Microsoft Customer Insights-Journeys: When It Fits and When It Doesn't

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Is Microsoft Customer Insights-Journeys the right fit? Learn what to evaluate before you decide.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing
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Scaling Consulting Services Delivery with Power Platform

iTransition
Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Centralized Customer Engagement Platform

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Sales Automation for a Special Equipment Dealer

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How a special equipment dealer approached sales automation.
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Adrian Steel Unified CRM and Marketing Data Across Five Platforms with Inner Join's Power BI Expertise

Inner Join Technologies
Unified reporting turns fragmented data into actionable intelligence. See what's possible when your data works together!
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How Maxi Lift Connected Dynamics 365 Sales and Business Central to Streamline Quoting

New Dynamic
Deployment Planning Process Reduces Risk and Speeds Up Solution Design and Development and Development for Maxi-Lift
Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Field Service Manufacturing Minerals Sales
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Business Optimization Index

Fifty-four questions across seven domains. Answer them the way things actually work today, not the way they are supposed to...
Construction Copilot Dynamics 365 Dynamics CRM Dynamics Marketing Manufacturing Tax and Accounting

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...
AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Application Management Services for Microsoft Dynamics 365

Efficient, expert support and continuous development from a top-tier Microsoft partner. Microsoft Dynamics 365 should...
Copilot Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics POS Dynamics RMS Dynamics SL Dynamics Snap Managed Services

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AI AI Agents Copilot Dynamics 365 Dynamics CRM Logistics Logistics Shipping Shipping Shipping Integration Supply Chain Management

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...
Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing
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