Dynamics CRM news & resources

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Microsoft channel veterans HSO acquire AKA, gaining new US leadership

by MSDW Reporter

The deal is HSO's first following private equity funding

Azure Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Power Platform
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John Gravely, an entrepreneur with deep Microsoft channel ties, dies at 53

by Jason Gumpert

Gravely founded CRM-focused firms c360, ClickDimensions, and SalesSpark

Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing

Microsoft Dynamics Partner Roundup: Supply chain; Project modeling; Partnership; New contract

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

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Flows from the field: Trigger messages; HTTP requests; Citrix apps; Change tracking

by Eamon McCarthy Earls

Recent Power Automate flows from intrepid Dynamics 365 professionals - and beyond

Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Power Automate Power Platform Robotic Process Automation (RPA) Workflow Management

Microsoft Dynamics Partner Roundup: License and subscription; Final mile delivery; Call center; Geo Expansion

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations Licensing Logistics Subscription Management Subscription billing Supply Chain Management

MSDW Podcast: Microsoft Dynamics and Azure News Roundup, July 2020

by MSDW Reporter
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MSDW Podcast: Mark Stuyt of Neural Impact on the challenge of COVID selling

by MSDW Reporter
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Microsoft beats Q4 2020 estimates as commercial cloud revenue improves

by MSDW Reporter

Earnings per share were down less than expected, with guidance on coronavirus similar to Q3.

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Inspire 2020: Dynamics 365 Customer Voice is more than a rebranding of Microsoft Forms Pro

by Jason Gumpert

All Forms Pro customers will become Customer Voice customers within the next month, and Microsoft promises minimal impact

Customer Engagement Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Dynamics CRM Forms Pro Inspire 2020 Sales & Marketing Service Management
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New Microsoft tech quizzes will fundraise for regional causes, with focus on diversity and inclusion

by Jason Gumpert

A series of July 30 online pub quizzes is a benefit - and it aims to open dialog on the challenges that people of color face in the IT workforce.

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2026 Tax Changes: A Compliance Guide for Businesses

Avalara
The 10th edition of Avalara's annual tax changes report.
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Whitepaper: Avalara 1099 Readiness Report

Avalara
Most Businesses Still Rely on Manual 1099 Processes Despite Rising Compliance Risk, Avalara Finds
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Infographic: Avalara 1099 & W-9

Avalara
This infographic discusses the importance of using automation software for W-9 and 1099 compliance to avoid IRS penalties.
Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Tax Management

End-of-Year Microsoft Dynamics 365 Data Cleaning: An Executive Playbook

Plauti
Master duplicate elimination and prevention to start January with clean customer data.
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The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
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Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
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City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

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Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

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Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

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Customer Service Agent: Smarter Customer Service Starts Here

Customer Service-focused. Microsoft-powered. HSO-delivered. The HSO Customer Service Agent is an AI-powered digital assistant...
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Solver Datasheet

For organizations looking to accelerate growth and gain complete insight into their business, Solver is a cloud-based...
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation Sales

The emfluence Marketing Platform for Microsoft Dynamics

The emfluence Marketing Platform is a marketing automation solution built to work hand-in-hand with Microsoft Dynamics 365...
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Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
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