Customer Service news & resources

Say hello to the new ones: Microsoft Dynamics 365 AI for Customer Service, Sales, and Market Insights

by Hannes Holst

Microsoft continues to integrate the benefits of artificial intelligence (AI) technology into its products, including with the latest additions to the Dynamics 365 A...

3PL Artificial Intelligence (AI) BI and Reporting Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Power Automate Sales

Adding images in the thank you page in Voice of Customer in Microsoft Dynamics 365 for Customer Engagement

by Ankit Gupta

Exploring an alternative approach to tailoring the appearance and behavior of Voice of Customer to a retailer's needs.

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM

Microsoft Dynamics Partner Roundup: E-Commerce and AP solutions on AppSource; VAR acquisition; Exec hire

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Business Central Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics GP E-Commerce Finance and Operations

Microsoft Dynamics 365 for Finance & Operations: Understanding the E-commerce returns process

by MSDW Reporter

Integrating e-commerce platforms with Dynamics 365 for Finance and Operations is a recipe for enhanced efficiency.

Accounting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics AX E-Commerce Finance and Operations Financial Management Returns Management

Microsoft Dynamics 365 Channel Integration Framework (CIF) reaches general availability

by MSDW Reporter

Microsoft emphasizes the "bring your own channel providers" ethos and bi-directional flow of actions and events.

Configuration & Development Customer Engagement Customer Service Customer Service Dynamics 365

Is your CRM strategy ready for AI?

by Yvonne Dias

How data, analytics, and AI tools are changing our approach to improving customer experience.

Artificial Intelligence (AI) Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Machine Learning (ML) Power Automate Sales

kpis_for_customer_service-business_applications_release_notes_october_2018.png

UG Summit 2018: Microsoft Dynamics 365 AI apps takes shape, with a dose of privacy planning

by Jason Gumpert

Previews of sales, customer service, marketing apps supply business cases for Microsoft's core AI technology

Artificial Intelligence (AI) Azure Machine Learning CRMUG Summit 2018 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service D365UG Summit 2018 Dynamics 365 Dynamics CRM Machine Learning (ML)

Microsoft Dynamics Partner Roundup: Rapid deployment; D365 for florists; Distributor taps NAV; Order tracker; Customer service integration

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Customer Service Customer Service Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations Order Management

Davinci App is early adopter of Microsoft Dynamics 365 Channel Integration Framework for contact center communications

by MSDW Reporter

The cloud-based contact center solution consolidates communication channels.

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM

Ignite 2018: Microsoft, Adobe, SAP plan Open Data Initiative for improved customer experience

by Jason Gumpert

Shared data across applications, built on Azure data and AI services, aims to bring in other vendors with ideal of lowering barriers to customer data visibility.

Adobe Experience Manager Adobe Marketing Cloud Business Central Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Dynamics 365 Dynamics CRM

LATEST VENDOR RESOURCES

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA

Choose the right apps, users, and plans without getting lost in the technical jargon

Business Central Commerce Copilot Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Dynamics GP

The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA

Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value

AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Service Customer Voice Dynamics 365

The Shift to Customer Experience in Retail

Prodware

Customer xxperience overtakes price and product

Commerce Consumer Goods Contact Center Copilot Studio Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

Achieving Greater Insight, Not Bigger Data

Prodware

Shift your focus from data to insight to produce the right product at the right time

AI and Machine Learning Automated Data Collection Azure Consumer Goods Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management

How Dynamics CRM/CE Partners Benefit from ITSM Technology

Prodware

How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management

More Customer Service White Papers

MACRC: Reducing Processing Times With a Streamlined Dynamics CRM System

Forvis Mazars

Adoption of Microsoft technologies allowed MACRC to better serve members and improve operations.

Customer Engagement Customer Service Customer Service Dynamics 365 Healthcare Power Automate Power Platform

Crow Wing County: Agile Technology Solutions with Dynamics 365 CRM

Forvis Mazars

See how employing a new CRM system led to streamlined workflows and increased efficiencies.

Customer Engagement Customer Service Customer Service Dynamics 365 IT Service Management (ITSM)

Case Story: How a Solar Company in North America Streamlined its Business with Business Central and CRM

Dynamics Square USA

How a solar energy company in Canada fixed their workflow problems by switching to modern business software

Business Central Copilot Customer Engagement Customer Insights - Data Customer Service Dynamics 365 Dynamics NAV Electronic Signatures Energy

How a Non-Profit Slashed ERP Costs by 60%

Dynamics Square USA

See how a leading non-profit cut ERP costs by 60% and redefined global operations with Dynamics 365.

Copilot Customer Engagement Customer Service Dynamics 365 Finance and Operations Government Health & Wellness Healthcare Human Resources (Talent) Not For Profit

Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich

Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.

Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Government Power Apps Power Automate Power Platform

More Customer Service Case Studies

Customer Service news & resources

Say hello to the new ones: Microsoft Dynamics 365 AI for Customer Service, Sales, and Market Insights

Adding images in the thank you page in Voice of Customer in Microsoft Dynamics 365 for Customer Engagement

Microsoft Dynamics Partner Roundup: E-Commerce and AP solutions on AppSource; VAR acquisition; Exec hire

Microsoft Dynamics 365 for Finance & Operations: Understanding the E-commerce returns process

Microsoft Dynamics 365 Channel Integration Framework (CIF) reaches general availability

Is your CRM strategy ready for AI?

UG Summit 2018: Microsoft Dynamics 365 AI apps takes shape, with a dose of privacy planning

Microsoft Dynamics Partner Roundup: Rapid deployment; D365 for florists; Distributor taps NAV; Order tracker; Customer service integration

Davinci App is early adopter of Microsoft Dynamics 365 Channel Integration Framework for contact center communications

Ignite 2018: Microsoft, Adobe, SAP plan Open Data Initiative for improved customer experience

LATEST VENDOR RESOURCES

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Learn | What is it?

Simon Roofing: Achieving Project Goals with Microsoft Dynamics 365 CE (CRM)

Delivering a Connected Customer Experience with Dynamics 365

Advanced View Controls in Dynamics 365 CRM

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

The Smart Leader’s Guide to Microsoft Copilot

The Shift to Customer Experience in Retail

Achieving Greater Insight, Not Bigger Data

How Dynamics CRM/CE Partners Benefit from ITSM Technology

MACRC: Reducing Processing Times With a Streamlined Dynamics CRM System

Crow Wing County: Agile Technology Solutions with Dynamics 365 CRM

Case Story: How a Solar Company in North America Streamlined its Business with Business Central and CRM

How a Non-Profit Slashed ERP Costs by 60%

Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement

Map My Relationships – Visualize Relationships and Hierarchies in Dynamics 365 CRM

Kanban Board for Dynamics 365 CRM – Visualize & Manage CRM Data in Dynamics 365

SharePoint Security Sync - Sync Security Privileges in Dynamics 365 CRM