Customer Insights - Data news & resources

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Microsoft introduces Customer Voice for feedback management

by Jason Gumpert

New solution comes with pre-built templates and integration to Dynamics 365, Power Platform, and 3rd parties

BI and Reporting Customer Engagement Customer Insights - Data Customer Relationship Mgmt Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Forms Pro Inspire 2020 Power Automate
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Walgreens Boots Alliance will pursue mass personalization with Microsoft's CDP, Dynamics 365 Customer Insights

by Jason Gumpert

Customer Insights and Adobe Experience Cloud adoption build on the Microsoft-WBA partnership that started with Azure and Microsoft 365.

BI and Reporting Customer Insights - Data Customer Relationship Mgmt Dynamics 365 Health & Wellness Marketing Automation Microsoft Corporate Pharmaceuticals Power Platform Retail Sales & Marketing
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Microsoft to introduce two new Dynamics 365 apps: Project Operations, Finance Insights

by Jason Gumpert

D365 Project Operations, a replacement for PSA, promises a new solution for front and back office needs.

3PL Accounting Customer Engagement Customer Insights - Data Customer Relationship Mgmt Dynamics 365 Finance and Operations Financial Management Forecasting Project Management Project Operations
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Microsoft's first release of Dynamics 365 Commerce officially launches

by Jason Gumpert

The new release promises personalized experiences that transcend transactional retail, Commerce reaches GA

BI and Reporting Commerce Customer Engagement Customer Insights - Data Dynamics 365 E-Commerce Finance and Operations Power Platform Retail Retail POS

Best Of 2019: The biggest Microsoft Dynamics 365 product news

by Jason Gumpert

A look back at the top Dynamics 365 stories of 2019

Customer Engagement Customer Insights - Data Dataverse (CDS) Dynamics 365 Dynamics GP Finance and Operations Forms Pro Human Resources (Talent) Power Apps Power Automate

Microsoft re-org on intelligent cloud and edge adds more AI to Biz Apps group

by MSDW Reporter
Scott Guthrie's role expands, with group known as Cloud + AI.
Artificial Intelligence (AI) Azure BI and Reporting Cloud Customer Engagement Customer Insights Customer Insights - Data Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations

Select the right analytical option for Microsoft Dynamics 365 Customer Engagement

by Ulrik Breval Carlsson
Ulrik Breval Carlsson, “The CRM Chart Guy,” compares the numerous analytics options for Dynamics 365, and guides us to selecting the right tools based on what we need them to...
BI and Reporting Customer Insights Customer Insights - Data Dashboards Dynamics 365 Power BI Power BI Power Platform

Microsoft plans Dynamics 365 CRM architecture cleanup, separating the platform from apps

by Jason Gumpert
Broad range of updates reviewed on day 3 of “executive briefing” including Common Data Service, Customer Insights, security, user interface, and more.
BI and Reporting Business Performance Mgmt Business Process Mgmt Common Data Service Customer Engagement Customer Insights Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

The Future of Profit Maximization for Distributors

Cavallo

Cavallo's Profit Max Platform

Cavallo

Introducing The Knowledge Hub

Coffee + Dunn

CDP 101: The Lowdown on Customer Data Platforms

Coffee + Dunn
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Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

Stop Churn Before It Starts: A Playbook for Manufacturing & Distribution Leaders

Cavallo
Spot early signals, prioritize high-value accounts, and run coordinated sales-and-marketing actions that address churn
Business Central Customer Insights - Data Distribution Dynamics 365 Dynamics GP Finance and Operations Manufacturing

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
Business Central Commerce Copilot Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Dynamics GP

The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Service Customer Voice Dynamics 365

The Shift to Customer Experience in Retail

Prodware

Customer xxperience overtakes price and product

Commerce Consumer Goods Contact Center Copilot Studio Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service
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Global Rotational Molded Plastics Transforms with Business Central

VCIO Global
Learn how PolyJohn Enterprises undertook their digital transformation with VCIO Global, M365, CRM and Business Central.
AI and Machine Learning Azure Business Central Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Dynamics 365 Manufacturing Power Apps Power Automate Power BI

WatchBox Personalizes the Retail Experience

Plauti
But legacy data migrations and multiple CRM data channels created challenges and eroded the customer 360 view
Customer Insights - Data Data Management Dynamics 365 Jewelry Retail

Future-Proofing the Insurance Experience with a Policyholder 360

Plauti
Delivering a superb insurance experience to policyholders requires the empowerment of employees with the right insights
Customer Insights - Data Data Management Dynamics 365

Booksy Improves Customer and Employee Experience

Plauti
Bad data quality is the party-crasher
Customer Insights - Data Data Management Dynamics 365

Case Story: How a Solar Company in North America Streamlined its Business with Business Central and CRM

Dynamics Square USA
How a solar energy company in Canada fixed their workflow problems by switching to modern business software
Business Central Copilot Customer Engagement Customer Insights - Data Customer Service Dynamics 365 Dynamics NAV Electronic Signatures Energy
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