Microsoft introduces Customer Voice for feedback management

July 21 2020

Microsoft has revealed Customer Voice, a feedback management solution that steps into the space left by the recently retired Voice of the Customer.

Customer Voice is "an enterprise-grade Feedback Management Solution (FMS) to capture and incorporate real-time feedback into a unified view of customers and drive action in the moments that matter," according to Microsoft's Alysa Taylor, corporate vice president for business applications and industry, who announced the product in a new blog post.

Customer Voice appears to rely on the capabilities of Microsoft Forms Pro, the company's Power Platform-connected form and survey creation platform. We've reached out to Microsoft to understand if Customer Voice replaces Forms Pro or sits alongside it.

About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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