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Dynamics 365 Licensing updates: Customer Voice and Sales Premium details revealed for August 2020

by Jason Gumpert

Microsoft has updated its Dynamics 365 licensing to address two new or updated products in August 2020. The newest offerings in the suite, Customer Voice and Project Operations, now have their own licensing guidance. The new Sales Premium offers a new bundle for existing services. And Microsoft plans are due soon for updates to other products.

The Dynamics 365 licensing guide is updated monthly.

Customer Voice

Customer Voice was formally revealed in July at Inspire 2020 and it represents an evolution of the existing Forms Pro product, re-focusing it as an enterprise feedback management solution.

The product name will change in the coming weeks for all existing customers, and they will see their existing environment updated to fit the model of Customer Voice, which introduces a project-based structure for managing surveys.

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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