Customer Engagement news & resources

How to work offline with Microsoft Dynamics 365 Customer Experience apps

by Payal Vyas
Teams can work offline with Dynamics, using either a mobile device or the Dynamics 365 app for Outlook client
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Mobile Applications Sales Sales & Marketing

The way of the Microsoft MVP: While some bask, other current and former awardees ponder the program's direction

by Jason Gumpert
The number of MVPs appears to have dropped significantly, and it leaves many current and past awardees wondering what it says about Microsoft's priorities.
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations MVP

Episerver Hires Microsoft Dynamics Channel Veteran Mike Rogers

by Jason Gumpert
In new role leading Dynamics partner sales, Rogers looks to expand the company's channel engagement
Content Management Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM E-Commerce Finance and Operations Marketing Power Automate SaaS

From the Microsoft Dynamics 365/CRM Blogs: Easy Repro; Connections; DocumentsCorePack; Product hierarchies

by MSDW Reporter
A selection of insights from the Dynamics 365-CRM blogs
Customer Engagement Dynamics 365 Dynamics CRM

Microsoft Dynamics Partner Roundup: Account-based marketing; New CSP; Security industry financials; Azure ExpressRoute

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Cloud Solution Provider (CSP) Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Financial Management Marketing Marketing Automation Power Automate Sales Sales & Marketing

Microsoft partners with enterprise mobile marketing and advertising firm inMobi

by MSDW Reporter
inMobi to transition to Azure consumption, plans launch of its  Marketing Cloud solution with Microsoft collaboration
Customer Engagement Dynamics 365 Marketing Marketing Automation Mobile Applications Power Automate SaaS Sales Sales & Marketing

MSDW Podcast: Rethinking enterprise software services in the SaaS era

by Jason Gumpert
A conversation with Elliot Fishman and Jeff Bacon of Catapult ERP about the needs of software buyers today.
Business Central Customer Engagement Dynamics 365 Dynamics CRM Dynamics NAV MSDW Podcast

Microsoft Dynamics Partner Roundup: Gold competencies; Licensing deal; Shipping solution: Workplace award

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Customer Engagement Distribution Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Power Automate

Flows from the field: Experts share Microsoft Flow use cases for Dynamics 365

by Eamon McCarthy Earls
Eight recent flows shared with the community by intrepid D365 professionals
Customer Engagement Dynamics 365 Dynamics CRM Power Automate

Hitachi links MATLAB and Simulink with Microsoft Dynamics 365 for Field Service via Node-RED, Lumada IoT

by MSDW Reporter
Integration ties analytics and modeling insight with field service operations for predictive maintenance.
Customer Engagement Dynamics 365 Dynamics CRM Field Service Field Service Internet of Things (IoT) Project Service Automation Resource Dispatch & Scheduling Service Management

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How to Schedule Work Orders in Dynamics 365 Field Service

WebSan Solutions

CDP 101: The Lowdown on Customer Data Platforms

Coffee + Dunn

Enhancing Views With Charts in Dynamics 365 CRM

Encore Business Solutions

From CRM to Campaign: A Microsoft Partner’s Guide to Smarter Marketing Automation

emfluence

Specialized Views in Dynamics 365 CRM

Encore Business Solutions
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2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing

The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice Dynamics 365
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Case Story: How a Solar Company in North America Streamlined its Business with Business Central and CRM

Dynamics Square USA
How a solar energy company in Canada fixed their workflow problems by switching to modern business software
Business Central Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics NAV Electronic Signatures Energy Sales Insights

How a Non-Profit Slashed ERP Costs by 60%

Dynamics Square USA
See how a leading non-profit cut ERP costs by 60% and redefined global operations with Dynamics 365.
Copilot Customer Engagement Customer Service Dynamics 365 Finance and Operations Government Health & Wellness Healthcare Human Resources (Talent) Not For Profit

Microsoft Dynamics 365 Sales Implementation: How a USA Manufacturer Transformed Its Sales Operations

Dynamics Square USA
Real-time visibility into every stage of the sales pipeline
AI Customer Engagement Distribution Distribution Dynamics 365 Manufacturing Sales Insights

Digital Transformation at UBCJA

Encore Business Solutions
How UBCJA is Enhancing Organizational Efficiency and Member Connectivity Through Strategic Technology Partnership
Business Central Construction Customer Engagement Dynamics 365 Sales Sales Insights

Lights, Camera, Automation: How Cinespace Studios Streamlined AP for Global Growth

SignUp Software
Discover how Cinespace Studios brought efficiency to the spotlight by replacing manual AP processes with ExFlow — setting the stage for seamless global expansion
AI AI and Machine Learning AP Automation Azure Business Central Commerce Customer Engagement Customer Insights Customer Voice Dynamics 365 Financial Management Fraud Protection
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MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)

MetaShip - Dynamics 365 Packing & Shipping Solution

Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive packing...
AI Business Central Commerce Customer Engagement Distribution Dynamics 365 E-Commerce Field Service Finance and Operations Forecasting Manufacturing Mixed Reality

MetaPro - ERP for Professional Services

Managing People, Processes, and Systems with MetaPro, which is seamlessly integrated with the Microsoft Dynamics 365 Business...
AI Business Central Commerce Contract Management Customer Engagement Customer Voice Dynamics 365 Expense Management Finance and Operations Forecasting Government Contractors Human Resources (Talent)

ServiceTeam ITAM

ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Pages Power Platform

IT Service Management for Dynamics 365 Customer Service

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Power Pages Power Platform
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