From the Microsoft Dynamics 365 for Customer Engagement and CRM Blogs: Production instance; Mailbox details; Disaster recovery; Authentication

February 22 2019

This week, on the Dynamics 365 and CRM blog roundup:

  • Steps and tips on copying a production instance in Dynamics 365
  • How to read the Dynamics 365 mailbox details file for troubleshooting
  • Disaster recovery with data export service and Dynamics 365 Customer Engagement
  • Office 365 authentication for the SDK and XrmToolBox

Steps and tips on copying a production instance in Dynamics 365

On the Magnetism Solutions Dynamics CRM Blog, Harshani Perera, stated that at some point you may need to make a copy of a production instance for investigation or testing.

If you log a ticket with Microsoft they may require you to make a copy of Production to a Support instance for them to investigate.

In the blog post, Perera stated that she would show you the steps to make a copy of production to another instance as well as some tips to make the process run as smoothly as possible. 

Perera explained how to make the copy using a production backup rather than from production as the process could affect the production environment and cause it to slow down or result in errors for users.

You can find out how to copy a production instance in Dynamics 365 here.

How to read the Dynamics 365 mailbox details file for troubleshooting

On the Dynamics 365 Customer Engagement Team Blog, Aaron Richards wrote about the mailbox details log file that you can use to troubleshoot the server side synchronization and the app for Outlook scenarios.

Now, if you don't know, Server-Side Sync is processed by the Async Service, which means it can sometimes be difficult to find enough detail to troubleshoot ACT and Email synchronization issues.

Richards stated that although the mailbox alerts are always a great place to start, they can really only provide you with a few pieces of information, such as if a test and enablement was successful or what errors the mailbox is running into.

However, it won't show you other important information, including when the next sync cycle is for the mailbox. In most cases, this is the information I am looking for and it is one of the most common questions I receive.

You can find additional information about the mailbox here.

Disaster recovery with data export service and Dynamics 365 Customer Engagement

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