Customer Engagement news & resources

nicholas-hayduk.jpg

Community Summit and extreme365 Europe 2020: Prepare for your Power Apps Portals project

by Jason Gumpert

Microsoft MVP Nicholas Hayduk will offer four portals-focused sessions on project planning, skills, features, and successes.

Community Summit Europe 2020 Customer Engagement Dataverse (CDS) Dynamics 365 Power Pages Power Platform extreme365 Europe 2020
store-analytics-824.jpg

Microsoft's first release of Dynamics 365 Commerce officially launches

by Jason Gumpert

The new release promises personalized experiences that transcend transactional retail, Commerce reaches GA

AI BI and Reporting Commerce Customer Engagement Customer Insights Dynamics 365 E-Commerce Finance and Operations Power Platform Retail Retail POS
jonas-sqr.png

Community Summit and extreme365 Europe 2020: Building shared experiences in Dynamics 365 and Power Platform technology

by Jason Gumpert

Microsoft MVP and Dynamics 365 technical specialist Jonas Rapp will be talking about XrmToolBox, Canvas apps, and more.

Community Summit Europe 2020 Customer Engagement Dynamics 365 Power Apps Power Platform XrmToolBox extreme365 Europe 2020

From the Microsoft Dynamics 365 Customer Engagement and CRM Blogs: Customer insights; Organizer; Fixing errors; Import emails

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 Customer Engagement-CRM blogs

BI and Reporting Customer Engagement Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics CRM Sales & Marketing

Power BI in 2020: MVP perspective on what's driving product growth, customer demand

by Eamon McCarthy Earls

Microsoft MVP Matt Allington shares his thoughts on the evolution of Power BI in 2020

BI and Reporting Customer Engagement Data Management Dataverse (CDS) Dynamics 365 Dynamics CRM Power Automate Power BI Power Platform

MSDW Podcast: Learning more about Dynamics 365 Human Resources with Malin Donoso Martnes

by MSDW Reporter
Customer Engagement Customer Relationship Mgmt Dynamics 365 Event Management Finance and Operations HR Management Human Resources (Talent) MSDW Podcast Marketing Automation Power Automate Power Platform Sales & Marketing
release-plan-2020-wave1-368.png

Power Apps Portals and the 2020 Wave 1 Release Plans: Something for Everyone

by Nicholas Hayduk

Microsoft's focus on Power Apps Portals is clear: enabling low-code/no-code makers to build experiences for external audiences. But they haven’t forgotten about the develo...

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Portals Power Apps Power Pages Power Platform
university-campus.jpg

Microsoft expands the Dynamics 365 Higher Education Accelerator

by MSDW Reporter

Microsoft announces new features in the Dynamics 365 Higher Education Accelerator

Adobe Azure Customer Engagement Data Management Dataverse (CDS) Dynamics 365 Education Open Data Initiative Portals Power Apps Power Pages Power Platform

Microsoft Dynamics Partner Roundup: Cannabis ERP; Partnership; Hospitality CRM; New HR officer

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Customer Relationship Mgmt Dynamics 365 Finance and Operations Hospitality Manufacturing Quality Control Retail Supply Chain Execution

Flows from the field: Deploying flows; Rollup queries; Logic Apps; Input-output security; Sentiment analysis; Power Apps Portals

by MSDW Reporter

Recent flows from intrepid D365 professionals - and beyond.

Business Process Mgmt Customer Engagement Data Integration Dataverse (CDS) Dynamics 365 Power Automate Power Pages Power Platform Workflow Management

LATEST VENDOR RESOURCES

50 Dynamics 365 Customer Insights Tips in 50 Minutes

Coffee + Dunn

Training That Works: How to Access Self-Paced D365 Learning from Item by Item & MSDW

AI Business Solutions Partner Show, September 2025: Maximizing SMB Sales with Microsoft's Eric Fink

TD SYNNEX

How to Configure Views and Charts in Dynamics 365 CRM

Encore Business Solutions

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies
More Customer Engagement Videos

Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales

2025 Microsoft Business Applications Partner Marketing Insights Report

MSDW Features
Exclusive new research from MSDW reveals how Microsoft Biz Apps partners and customers are navigating a rapidly evolving market
Azure Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform Sales & Marketing

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing
More Customer Engagement White Papers

QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Dynamics 365 Marketing Marketing Automation Oil Sales Sales & Marketing
More Customer Engagement Case Studies

Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Platform Project Service Automation Sales

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI
More Customer Engagement Solutions