Customer Engagement news & resources

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Microsoft reveals PowerApps Portals pricing and licensing approach

by Jason Gumpert

New pricing for authenticated external users raises concerns among some about high cost.

Customer Engagement Dataverse (CDS) Dynamics 365 Inspire 2019 Portals Power Apps Power Platform licenses
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User Group Summit 2019 Preview: Sharing Dynamics 365 Customer Engagement user adoption best practices

by Linda Rosencrance

How experience on the customer and partner side have shaped Heidi Neuhauser's approach to improving enterprise software user adoption.

Adoption CRMUG Summit 2019 Customer Engagement D365UG D365UG Summit 2019 Dynamics 365 Dynamics CRM UG Summit 2019 crmug

MSDW Podcast: Inspire 2019 report, from the Dynamics SMB perspective

by Jason Gumpert
Business Central Customer Engagement Dynamics 365 Dynamics NAV Inspire 2019 MSDW Podcast Microsoft Corporate

Configuring department-wide URLs in Dynamics 365 for Customer Engagement

by Shailesh Wath

Configuring URLs with Dynamics 365 for Customer Engagement helps to create separate landing pages for different departments in an organization

Customer Engagement Dynamics 365
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Microsoft to end plan-based licensing of Dynamics 365 Customer Engagement, aiming for focus on app value

by Jason Gumpert

Decision driven by low multi-app use and concerns over focus on discounts over value, company tells partners at Inspire 2019.

Customer Engagement Customer Service Dynamics 365 Field Service Finance and Operations Inspire 2019 Marketing Power Apps Power Automate Power Platform Project Service Automation Sales
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The pull of process automation: How will Microsoft partners help customers get more from business apps?

by Jason Gumpert

With Inspire 2019 underway, Ryan Duguid, chief evangelist at Nintex discusses trends in the Microsoft channel.

Business Central Business Process Mgmt Customer Engagement Dynamics 365 Finance and Operations Inspire 2019 Power Automate Power Platform Robotic Process Automation (RPA) Workflow Management
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Ahead of Inspire 2019, Microsoft reverses decision to remove partner internal use rights

by Jason Gumpert

The change of course reverses the decision to remove IURs, as well as changes to on-premises support and new competency requirements.

Customer Engagement Dynamics 365 Finance and Operations Inspire 2019 Microsoft Corporate

Microsoft Dynamics Partner Roundup: Acquisition; Microsoft Teams; Distribution deal; Collaborations

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Accounting Azure Customer Engagement Customer Service Dynamics 365 Dynamics GP Dynamics NAV Finance and Operations Tax Management
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How to create the best omni-channel journey for insurers

by Wim Geukens

Insurance companies can leverage an omni-channel approach with Dynamics 365 to better serve customers

AI Artificial Intelligence (AI) Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Insurance Internet of Things (IoT) Sales

MSDW Podcast: Inspire 2019 preview with IAMCP Americas president Jeffrey Goldstein

by Jason Gumpert
Azure Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations IAMCP Inspire 2019 MSDW Podcast Microsoft Corporate

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Integrating Dynamics 365 CE with Marketing Automation for Greater ROI

emfluence
Unlock the full potential of your CRM—discover how integrating D365 with marketing automation drives better results and greater ROI!
Customer Engagement Dynamics 365 Dynamics CRM Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales Sales & Marketing

MSDW Solution Evaluation Report: Celigo

Celigo
Detailed solution feedback from an expert panel of independent evaluators from the Microsoft MVP (Business Applications) community
Business Central Customer Engagement Data Integration Dynamics 365 Dynamics CRM Finance and Operations

Revenue Recognition Module Deprecation in D365 Finance and Next Steps

Binary Stream
Learn what factors to consider when migrating from RevRec to Subscription Billing, and explore what the most crucial steps to take
AI Bill Of Material Mgmt Business Central Customer Engagement Customer Insights Customer Service Databases Development Dynamics 365 Finance and Operations Financial Services Marketing

Dynamics CRM Integration with Multiple NAV instances using Connect Bridge

Connecting Software
Many organizations connect Dynamics CRM to their Dynamics NAV using Microsoft's out-of-the-box integration, but how can you achieve this for multiple NAV instances?
Business Central Customer Engagement Data Integration Dynamics 365 Dynamics CRM Dynamics NAV

Maximize Efficiency: Seven Best Practices for Automated Testing in Microsoft Dynamics 365

TheTestMart
Discover how to revolutionize your automated testing strategy for Microsoft Dynamics 365 with our expert guide
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Government Marketing Power Apps Power Automate Power Platform Sales Insights

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
Azure Construction Customer Engagement Customer Insights Customer Service Dynamics 365 Dynamics CRM Field Service Integration Power Automate Power BI Power Platform

Unlocking Efficiency: How Città Revolutionized Productivity with Test Automation

TheTestMart
Discover how Città boosted productivity and cut testing hours by over 90% with innovative test automation in this case study
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Seamless Evolution: Explore JMP's Shift from Dynamics AX to D365 & Automated Testing with TheTestMart

TheTestMart
Discover how James M. Pleasants Company revolutionized their operations and enhanced efficiency by transitioning to automated testing
AI Aerospace & Defense Agriculture Architecture Associations Automated Testing Automotive Azure Boating Business Central Chemicals Construction

Transforming Reily Foods: The Journey to Automated Testing Excellence in Dynamics 365 Finance Case Study

TheTestMart
Discover how Reily Foods streamlined their testing processes after upgrading to Dynamics 365 Finance
AI Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations
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MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)

MetaShip - Packing & Shipping Solution

Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive...
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MetaPro - ERP for Professional Services

Managing People, Processes, and Systems with MetaPro, which is seamlessly integrated with the Microsoft Dynamics 365 Business...
AI Business Central Commerce Contract Management Customer Engagement Customer Voice Dynamics 365 Expense Management Finance and Operations Forecasting Government Contractors Human Resources (Talent)

TheTestMart: Automated Testing for Microsoft Dynamics 365

Discover the benefits of automated testing with TheTestMart! Our company overview brochure highlights our unique approach to...
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2 Day Workshop: Microsoft Sales Copilot

Let Sikich Help You Supercharge Your Sales with Microsoft Sales Copilot Microsoft Sales Copilot is a seller experience...
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