Customer Engagement news & resources

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Microsoft prepares launch of Dynamics 365 dual-write for bi-directional ERP-CRM integration

by Jason Gumpert

Microsoft brings dual-write for Dynamics 365 closer to general availability

Customer Engagement Data Integration Dataverse (CDS) Dynamics 365 Finance and Operations Power Platform
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Microsoft has finally deprecated the Dynamics 365 for Outlook COM add-in

by MSDW Reporter

D365 App for Outlook is the supported solution for the future, but shortcomings remain.

Customer Engagement Dynamics 365 Email Management Power Apps Power Platform

Azure Updates: Responding to Covid-19; Dedicated Hosts; Stack Edge

by MSDW Reporter

The latest Azure updates from Microsoft.

Azure Chemicals Customer Engagement Customer Service Data Management Dynamics 365 Life Sciences Microsoft Corporate Research
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Getting started with event management in Microsoft Dynamics 365 Marketing

by Stefano Tempesta

The entities and tools to get you started managing your events with D365.

Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Event Management Sales & Marketing

Flows from the field: Time zone conversion; Customer field; Quick Create form; Exchange rate conversion; Forms Pro

by Eamon McCarthy Earls

Recent flows from intrepid Dynamics 365 and Power Platform professionals - and beyond

Business Process Mgmt Customer Engagement Data Integration Dynamics 365 Power Automate Power Platform Workflow Management
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The rise of Dynamics 365 in the real estate, property, and housing market

by Mohamed Mostafa

As legacy vendors have struggled, the property and housing market has become a particularly good fit for Dynamics 365 and the Power Platform.

Azure Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Marketing Automation Power Apps Power Automate

MSDW Podcast: Microsoft MVP Ed Gonzales on advocacy, user adoption, and exploration

by MSDW Reporter
Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 MSDW Podcast Power Automate Power Platform Sales & Marketing

Microsoft Dynamics Partner Roundup: Acquisition; Sales enablement; Partnership for Africa

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Dynamics 365 Dynamics GP Finance and Operations Professional Services Service Management
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Dynamics 365 Project Service Automation Quick Tip: Is the Actual invoiced or not?

by Kuldeep Gupta

Why helping users with small issues can yield big improvements.

Accounting Billing Customer Engagement Dynamics 365 Financial Management Invoice Processing Professional Services Project Management Project Service Automation

MSDW Podcast: Diving into Dynamics 365 licensing, cost, and priorities with Andy Snodgrass of Directions on Microsoft

by Jason Gumpert
Azure Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations MSDW Podcast Microsoft Corporate Mixed Reality Power Platform

LATEST VENDOR RESOURCES

Maximize Your Microsoft Incentives: CSP Rebates, Co-op Funds & the New Growth Accelerator

MSDW Features

From Pain Points to Boardroom Priorities: Elevate Data Quality with Executive Ready Messaging

Plauti

How to Inject Mobility Into Your Construction Operation with WorkSiteOps + Resco

Resco

Dynamics Futures - The Next Decade of Microsoft: Predictions, Priorities, and Progress

WebSan Solutions

Unleash Copilot in Dynamics 365 Customer Engagement

Encore Business Solutions
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Your Guide, Your Partner, Your Microsoft Advantage

JourneyTeam
When technology projects feel overwhelming, the right partner changes everything.
Azure Copilot Customer Engagement Dynamics 365 Fabric Partner Strategy Power Platform Purview

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment

Coffee + Dunn
Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Sales & Marketing

Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework

Coffee + Dunn
A practical model that connects performance metrics across stages, departments, and systems
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Sales & Marketing

The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Oil Sales Sales & Marketing
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WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

PlanAutomate Project Analyst AI Overview

Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Government Government Contractors

PlanAutomate Overview

Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense Architecture Business Process Mgmt Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Financial Management Government

User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement

User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales

PlanAutomate Quick Guide

This Quick Guide will help you understand PlanAutomate and Project Automation for Dynamics 365 Finance at a high-level and...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Energy Engineering Finance and Operations Government Contractors Industrial Equipment Life Sciences
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