Why Using Microsoft Clarity for Dynamics 365 CE Is a Game-Changer

Our team keeps singing from the rooftops about Microsoft Clarity. It’s a free tool that doesn’t get nearly as much hype as it deserves.

So, in this post, we are going to sing to you about Clarity and show you how it can level up your team’s usage of Dynamics 365 Customer Engagement applications.

What is Microsoft Clarity?

Microsoft Clarity is a free web analytics tool that helps businesses understand how users interact with their websites and web applications. It provides insights into user behavior, such as clicks, scrolls, and mouse movements, which can be used to identify areas for improvement and streamline user experience.

Clarity also offers heatmaps and session recordings, which are visual representations of user interactions that can help businesses understand how users are navigating their sites.

For more information about Microsoft Clarity, including use cases for different departments, I recommend that you check out this post.

How Clarity Can Level Up Your Team’s Dynamics Usage

Now let’s look at how Clarity can improve your Dynamics usage.

Track Feature Usage

Microsoft Clarity can help you see exactly which Dynamics features your team is using most often so that you know which training materials to prioritize.

For instance, if you notice that your team is heavily utilizing the lead management features, you can focus your training efforts there.

By focusing on the specific features your team is using most often, you can make sure your training programs are the most helpful.

Pinpoint Trouble Spots

Clarity helps you identify areas where users are having difficulty using a Dynamics 365 application. Here are some of the problems it helps you pinpoint: