Customer Engagement news & resources

CDS-native retail and talent apps will make use of Microsoft business apps platform increasingly attractive, company expects.

Microsoft Dynamics experts weigh in weekly on channel news, how-to and Dynamics product direction.

A selection of announcements from the Microsoft Dynamics partner channel

Customer relationship management is no longer a practice, it’s a technology. JC Quintana describes how relationships get lost, and how to get them back. 

LinkedIn contributes $975 million in its first full quarter since acquisition

For SMB customers in particular, Outlook is the customer management interface they are used to

If all kingdoms come to an end, these partners believe Salesforce has had its day while Dynamics 365 is on the rise

While some are surprised by well-publicized outages, even the largest cloud providers can be vulnerable - and therefore so can their customers.

Company is investing significantly to bring together data from across Dynamics 365

Sana Commerce CEO Michiel Schipperus believes transactions cannot be simple enough for customers, and only a single-stack ecommerce/ERP integration achieves that.