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Customer Engagement news & resources
Microsoft Dynamics Webcasts, September 11-15, 2017: D365 extensibility model, integration design patterns
by
MSDW
Reporter
Microsoft Dynamics Webcasts, September 11-15, 2017: Dynamics experts weigh in weekly on channel news, how to and Dynamics product direction.
Customer Engagement
Customer Relationship Mgmt
Data Integration
Data Migration
Dynamics 365
Dynamics AX
Dynamics CRM
Finance and Operations
Microsoft Dynamics Partner Roundup: HighJump acquired; Vertical-oriented partnership; D365 for materials handling; Lean project delivery
by
Linda
Rosencrance
A selection of announcements from the Microsoft Dynamics partner channel.
Business Central
CPQ (Configure, Price, Quote)
Configuration & Development
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Distribution
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Microsoft Azure IoT Hub previews automated device provisioning
by
MSDW
Reporter
Microsoft takes the shackles off of provisioning IoT devices, theoretically enabling IoT configurations of millions of devices
Azure IoT Suite
Business Central
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics GP
Dynamics NAV
Field Service
Field Service
Finance and Operations
Internet of Things (IoT)
Manufacturing
Microsoft and Adobe make new commitment to broadly integrate e-signatures, collaboration, productivity tools
by
Jason
Gumpert
Adobe Sign to become Microsoft’s preferred e-signature solution across business apps, while Teams to gain favor in Adobe suite.
Adobe Marketing Cloud
Collaborative Workspaces
Customer Engagement
Data Integration
Document Automation
Document Management
Dynamics 365
Dynamics CRM
Electronic Signatures
Power Automate
Workflow Management
Three factors that keep your BI out of a rut
by
Joni
Girardi
When BI is implemented well, end users have easy access to data and find new ways to use it. Anything else is a failure.
BI and Reporting
Business Central
Customer Engagement
Data Management
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Finance and Operations
Power BI
Power BI
Executive Q&A: Hitachi Solutions America on the art of acquisition and the drive for global scale
by
Dann Anthony
Maurno
Hitachi Solutions America doesn’t just snap up solutions; its President Tom Galambos describes the synergy and forethought of a buy/sell decision
Customer Engagement
Customer Relationship Mgmt
Dynamics 365
Dynamics AX
Dynamics CRM
Finance and Operations
Manufacturing
Microsoft Corporate
Power Automate
Microsoft Dynamics Partner Roundup: P2P alliance; African CSP; D365 field service; Sharepoint, Dynamics for government
by
Linda
Rosencrance
A selection of announcements from the Microsoft Dynamics partner channel
AppSource
Business Central
Cloud
Cloud Solution Provider (CSP)
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Field Service
Field Service
CRM implementations: How to avoid a failure to launch
by
Ryan
Plourde
CRM project success depends upon the right consultant, but also, a commitment of internal resources
Customer Engagement
Customer Relationship Mgmt
Data Integration
Data Migration
Dynamics 365
Dynamics CRM
Implementation
Microsoft introduces per-user usage metrics for Power BI; deeper control of metrics access
by
MSDW
Reporter
Update offers new capability to surface the names of end users; also enables more granular admin control and ability to “reboot” and grant permissions afresh
BI and Reporting
Business Central
Business Rules Mgmt
Customer Engagement
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics NAV
Finance and Operations
Microsoft Power BI
Power BI
Predictive analytics and Microsoft Dynamics AX: How JJ Food Service delivers real customer engagement results
by
Linda
Rosencrance
UK-based food distributor streamlines customer calls and enables customized deals, cross sell opportunities with Dynamics AX services.
BI and Reporting
Business Performance Mgmt
Business Rules Mgmt
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Customer Service
Distribution
Dynamics 365
Dynamics AX
Finance and Operations
Food & Beverage
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LATEST VENDOR RESOURCES
Videos
White Papers
Case Studies
Solutions
Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed
Plauti
CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365
TD SYNNEX
Power Automate Essentials for Customer Insights – Journeys
Coffee + Dunn
Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond
MSDW Features
CRM @ Work: Modernizing Quote-to-Cash in Dynamics 365 with Native CPQ and Document Automation
TD SYNNEX
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From Revenue Friction to Revenue Flow with CRM Modernization
Velosio
Where CRM friction is slowing revenue growth and how modernization can help.
Copilot
Customer Engagement
Dynamics 365
Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics
AlfaPeople
How to keep Microsoft Dynamics creating value long after go-live.
Business Central
Commerce
Contact Center
Copilot
Copilot Studio
Customer Engagement
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Service
Dynamics 365
Dynamics AX
Dynamics CRM
Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure
RapidStart
How to turn OpenClaw into secure, governed business infrastructure on Microsoft.
AI Agents
AI and Machine Learning
Azure
Business Central
Copilot
Customer Engagement
Customer Service
Dynamics 365
Enterprise Architecture
Field Service
Power Platform
Sales
5 Operational Gaps Manufacturers Must Address Before AI
Inner Join Technologies
Assess your manufacturing organization's readiness for AI.
AI Agents
AI and Machine Learning
Azure
Business Central
Business Performance Mgmt
Copilot
Copilot Studio
Customer Engagement
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Service
Databases
The Ultimate Guide to Dynamics 365 | Expert Edition 2026
Dynamics Square USA
Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.
AI and Machine Learning
Azure
Business Central
Commerce
Compute
Contact Center
Copilot
Copilot Studio
Customer Engagement
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Service
More Customer Engagement White Papers
How Defaqto Took Back Control of Its Dynamics 365 CE Data
Plauti
How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.
AI Agents
Contact Center
Copilot Studio
Customer Engagement
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Service
Data Management
Dataverse (CDS)
Dynamics 365
Field Service
Power Apps
Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management
iTransition
Automotive
Business Process Mgmt
Customer Engagement
Dataverse (CDS)
Dynamics 365
Finance and Operations
Human Resources (Talent)
Power Platform
Sales
Supply Chain Management
Scaling Consulting Services Delivery with Power Platform
iTransition
Business Process Mgmt
Customer Engagement
Customer Relationship Mgmt
Dataverse (CDS)
Dynamics 365
Dynamics CRM
Marketing
Power Automate
Power Platform
Sales
Sales & Marketing
Optimizing Field Service Operations with Dynamics 365
iTransition
AI and Machine Learning
Azure
Business Process Mgmt
Customer Engagement
Dynamics 365
Field Service
Field Service
Healthcare
Centralized Customer Engagement Platform
iTransition
Business Process Mgmt
Customer Engagement
Customer Service
Dynamics 365
Dynamics CRM
Field Service
Field Service
Healthcare
Manufacturing
Sales
Sales & Marketing
More Customer Engagement Case Studies
Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM
Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...
AI Agents
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Field Service
Power Apps
Power Platform
Project Service Automation
Microsoft Dynamics 365 AI Opportunity Lab
Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...
Azure
Contact Center
Copilot
Copilot Studio
Customer Engagement
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Service
Dataverse (CDS)
Dynamics 365
Dynamics CRM
Dynamics Marketing
Microsoft Dynamics 365 CE/CRM Health Check
Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...
Azure
Contact Center
Copilot
Copilot Studio
Customer Engagement
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Service
Dataverse (CDS)
Dynamics 365
Dynamics CRM
Dynamics Marketing
TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM
TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...
Communications
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dynamics 365
Dynamics CRM
Power Apps
Power Platform
Sales
Unified Communication
LiveChat4Dynamics
LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...
Communications
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Dynamics 365
Dynamics CRM
Power Apps
Power Platform
Sales
Unified Communication
More Customer Engagement Solutions