Customer Engagement news & resources

A rich half-hour of new Microsoft Dynamics product news, best practices from the channel and worst practices in IT. 

A selection of the latest insight from the Microsoft Dynamics NAV blogs

A selection of announcements from the Microsoft Dynamics partner channel

Customer relationship guru Paul Greenberg on the Microsoft/Adobe partnership – a powerful offering, but, why the silence until now? 

Microsoft-hosted FSI CRM Roadshow highlights the complex customer-facing and back-office requirements of financial services, and the digital answers

Microsoft’s Scott Guthrie describes the Microsoft/Adobe partnership for the Experience Data Model; promises rapid-fire development.

TrueCommerce President Nick Manolis describes new demands upon manufacturers and distributors for unified commerce, a superior buying experience and a seamless global flow am...

New CRM sync goes to Salesforce first, not Dynamics.

Adobe Campaign, Analytics, and Experience Manager Sites Managed Service all get closer to the Microsoft cloud. 

Microsoft is committed to the Common Data Service, and yes, there is proof of its evolution. But for now, partners must still use traditional means of integration.