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MSDW Podcast: Dynamics 365/CRM channel impressions with Rick McCutcheon, from eXtreme365 US 2017

by Jason Gumpert

As eXtreme365 US 2017 wraps up, we sit down with Microsoft MVP and Dynamics channel veteran Rick McCutcheon to talk about what we learned and where partners will go from here as Dynamics 365 and One Commercial Partner continue to ramp up.

Show Notes:

  • 1:15 - High level takeaways from eXtreme365: Partner feedback and
  • 3:00 - Evaluating the OCP formula - Can partners work with it?
  • 6:00 - How OCP will begin to touch the typical Dynamics 365 partner.
  • 8:30 - The managed services model appears to be drifting away, and partners who live on revenue source that may need to find new options
  • 9:45 - Why AppSource will gain in importance
  • 12:45 - What does MIcrosoft really expect from AppSource in influencing deals?
  • 16:00 - Changes to the Dynamics product team and what happens now that they have embraced cloud solutions
  • 21:00 - The challenge of supporting Dynamics on-prem solutions in a cloud-first world, and ways Microsoft might push back.
  •  23:30 - Rick's work advising startup tech companies, including some that work with Microsoft AI
  • 24:00 - How major CRM projects absorb professional talent
  • 26:00 - Is Microsoft ramping up sales and technical support staff for Dynamics as part of One Cmmercial Partner?
  • 28:15 - Final thoughts on eXtreme365
About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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