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Deploying AI Agents: Business Central ISV adapts to long-term shifts in customer expectations

by MSDW Reporter
Both D365 professionals and customers will need time to make the right decisions about agents that work on core ERP processes, says Trimit’s Richard Lindberg.
Azure Business Central Copilot Copilot Studio Dynamics 365 Dynamics NAV Fashion Furniture Power Platform Sales & Marketing Sales Order Processing

From the Microsoft Dynamics 365 CE/CRM blogs: Sales agent projects; Sales Opportunity Agent; Pipeline health; Proactive service

by MSDW Reporter
A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs
Copilot Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Sales Sales & Marketing Sales & Ops Planning

Microsoft Dynamics Partner Roundup: Enlyft integrates with D365 Sales; Loan platform MCP; New partnerships; AI agent governance

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
AI and Machine Learning Azure Business Central Copilot Customer Engagement Distribution Dynamics 365 Loan Management Manufacturing Sales Sales & Marketing

From the Microsoft Dynamics 365 CE/CRM blogs: Enable, configure service agent; Choosing an AI layer; Import email addresses; Customer Service implementation checklist

by MSDW Reporter
A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing

From the Microsoft Dynamics 365 CE/CRM blogs: Selling products in D365 Sales; D365 Field Service scheduling; Quota limits in Customer Insights – Journeys; CRM implementation checklist

by MSDW Reporter
A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs
Customer Engagement Customer Experience (CX) Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Dynamics 365 Field Service Field Service Marketing Automation Project Management Sales Sales & Marketing
Mike Morton on stage at the AI Business Solutions Partner Executive Summit 2026

AI Business Solutions Partner Executive Summit 2026: Microsoft forecasts the future of Dynamics 365 partner opportunities

by Jason Gumpert
The world of business applications will only exist in the context of agents and AI experiences, product leaders told partners.
Biz Apps Partner Executive Summit 2026 Business Central Copilot Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Fabric Finance and Operations Power Platform Sales & Marketing

From the Microsoft Dynamics 365 CE/CRM blogs: Customer Insights – Extending agentic D365 Sales; Journeys quota limits; Automate record creation

by MSDW Reporter
A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs
Business Process Mgmt Copilot Studio Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Marketing Automation Power Platform Sales Sales & Marketing

Microsoft Dynamics Partner Roundup: Partner Acquisitions; Account research; Distributor tools for BC; Central Europe expansion

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Advanced Pricing Business Central Copilot Customer Engagement Distribution Document Automation Dynamics 365 Sales & Marketing

AI Agents in Dynamics 365 Sales: Microsoft announces MCP launch partners

by Jason Gumpert
Microsoft promotes certified MCP servers from sales-focused vendors to augment first-party or custom agents
Copilot Copilot Studio Customer Engagement Data Integration Dynamics 365 Dynamics CRM Power Platform Sales Sales & Marketing

From the Microsoft Dynamics 365 CE/CRM blogs: Choose standard functionality first; Compliance profiles, purposes, topics; Design tips; Agentic CRM for sales teams

by MSDW Reporter
A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs
Copilot Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Automation Regulatory Compliance Sales Sales & Marketing

LATEST VENDOR RESOURCES

Power Automate Essentials for Customer Insights – Journeys

Coffee + Dunn

Mailchimp and Dynamics 365 CRM Integration: Unify Customer Data and Marketing Insights

Inogic

Marketing4Dynamics: Simplifying Mailchimp and Dynamics 365 CRM Integration

Inogic

Dynamics CRM Mailchimp Integration | Unify Sales & Marketing with Marketing4Dynamics

Inogic

How to Integrate Mailchimp with Dynamics 365 CRM | Marketing4Dynamics Tutorial

Inogic
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Downloadable Checklist: Customer Insights-Journeys vs. Marketing Automation

emfluence
A quick checklist to determine whether Customer Insights-Journeys is the right fit for your team.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing

Evaluating Microsoft Customer Insights-Journeys: When It Fits and When It Doesn't

emfluence
Is Microsoft Customer Insights-Journeys the right fit? Learn what to evaluate before you decide.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing

The CX Leader's Guide to Agentic AI

Velosio
Anticipating every need, automating every outcome. Optimizing customer experience in the agentic era.
Azure Business Central Copilot Customer Experience (CX) Dynamics 365 Fabric Finance and Operations Power Platform Sales & Marketing

AI Readiness Assessment

emfluence
A practical self-assessment to determine whether your CRM and marketing automation are truly ready to support intelligent execution.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing

The AI Readiness Gap: Why CRM and Marketing Automation Must Work Together

emfluence
AI doesn’t fix broken data—this guide explains why CRM and marketing automation must work together before intelligence can deliver real value.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing
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Scaling Consulting Services Delivery with Power Platform

iTransition
Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Centralized Customer Engagement Platform

iTransition
Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

Sales Automation for a Special Equipment Dealer

iTransition
How a special equipment dealer approached sales automation.
Automotive BI and Reporting Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Power Automate Power Platform Sales Sales & Marketing Sales and Operations Planning

Adrian Steel Unified CRM and Marketing Data Across Five Platforms with Inner Join's Power BI Expertise

Inner Join Technologies
Unified reporting turns fragmented data into actionable intelligence. See what's possible when your data works together!
Automated Data Collection Azure Business Central Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Integration Databases Dynamics 365 Dynamics CRM

Heathrow Scientific Modernizes ERP with Business Central Cloud

Western Computer
Heathrow Scientific moved from Dynamics NAV to Business Central Cloud to improve visibility, streamline processes, and support growth.
BI and Reporting Business Central Data Management Distribution Dynamics 365 Dynamics NAV Inventory Management Manufacturing Power BI Power Platform Sales & Marketing
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Brello 360 — all-in-one insurance brokerage platform powered by Microsoft Dynamics 365

Brello 360 revolutionizes how insurance brokerages operate — simplifying workflows, automating financials, and empowering...
Accounting Automated Data Collection BI and Reporting Billing Business Process Mgmt Collaborative Workspaces Commission Calculation Communications Contract Management Contract Management Customer Experience (CX) Data Management

The emfluence Marketing Platform for Microsoft Dynamics

The emfluence Marketing Platform is a marketing automation solution built to work hand-in-hand with Microsoft Dynamics 365...
Dynamics 365 Dynamics CRM Dynamics Marketing Education Financial Services Healthcare Insurance Manufacturing Marketing Automation Sales & Marketing

Innovia Power BI Reports Packs

At Innovia Consulting, we developed a portfolio of reports in Power BI to help you see the meaning behind your data. With...
Accounting Auditing BI and Reporting Business Central Dynamics 365 Inventory Management Manufacturing Power BI Power Platform Process Manufacturing Purchasing Sales & Marketing

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing
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