Field Service news & resources

PTC, Microsoft offer connected field service integration between ThingWorx and Dynamics 365

by MSDW Reporter
Data from ThingWorx, including devices, PLM, to work in conjunction with D365; Mixed reality via HoloLens also available.
Customer Engagement Dynamics 365 Dynamics CRM Field Service Field Service Internet of Things (IoT)

What's new in Microsoft Dynamics 365 for Finance and Operations in service industries?

by Ismael Quteifan
What Microsoft updates to Dynamics 365 mean for service, asset management, and maintenance groups
Azure Common Data Service Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics AX Field Service Field Service Finance and Operations Inventory Management Power Apps Power BI

Can artificial intelligence solve the ERP complexity conundrum?

by Ismael Quteifan
As ERP systems reinvent themselves, they must confront the challenges of delivering better capabilities and insights
Customer Engagement Dynamics 365 Enterprise Asset Mgmt Field Service Field Service Finance and Operations Order Management Power Automate Robotic Process Automation (RPA) Sales & Marketing Sales Order Processing

Dynamics 365 Saturday heads to the US with a first stop in Dallas

by Linda Rosencrance
Event organizer and D365 solution architect Brandon Ahmad discusses the event schedule and how it came together.
365 Saturday Accounting BI and Reporting Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Field Service

When Your Field Reps Have to Call Service Reps for Sales Insights - It's Time for Digital Change

by Sarah Morgan
How one industrial equipment manufacturer transformed its field service through an agile data management and reporting initiative with Power BI.
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Field Service Field Service Finance and Operations Industrial Equipment Manufacturing Manufacturing

Ready for Connected Field Service? Microsoft evolves Dynamics 365 app as market expectations rise

by Jason Gumpert
Field service readiness and sales lead Ben Vollmer will talk new opportunities for customers and partners at eXtreme365 EMEA and other events this spring.
Azure Machine Learning Bots Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Manufacturing Manufacturing Power Automate

Microsoft details Feb 2018 update to Dynamics 365 Field Services Universal Resource Scheduling app

by MSDW Reporter
Update focuses on enhancing the customer experience
Customer Engagement Dynamics 365 Field Service Field Service

Manufacturing and Microsoft: Making the marriage work

by Lou Washington
Microsoft and manufacturers continue to “work on the relationship” to keep it fresh.
Artificial Intelligence (AI) BI and Reporting Business Central Business Performance Mgmt Customer Engagement Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Field Service

From the Microsoft Dynamics 365/CRM Blogs: Two-option sets; Business Process Flow; Flow or Logic Apps?; Mobile data options

by MSDW Reporter
A selection of the latest insight from the Dynamics 365/CRM blogs
Business Process Mgmt Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Field Service Field Service Flow Mobile Applications Power Automate Power Platform

Microsoft Dynamics Partner Roundup: CRM for mortgage brokers; Digital transformation in aerospace; D365 for higher ed; NAV for fresh food supply chain

by MSDW Reporter
A selection of announcements from the Microsoft Dynamics partner channel
Aerospace & Defense Azure Azure Machine Learning Business Central Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics NAV Education

LATEST VENDOR RESOURCES

Beyond the ERP: Extending Dynamics 365 with a Mobile Field Sales Platform

Dynamics Mobile

The Missing Execution Layer: Connecting Dynamics 365 ERP to the Field

Dynamics Mobile

Top Features of the Business Central Sales & Service Module Every Partner Should Know

TD SYNNEX

How VCIO Mentors Young Leaders to Become Great Technology Professionals

VCIO Global

PartnerTalks: Miro Majtáz of Resco.net

MSDW Features
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Closing the Dynamics 365 Execution Gap: From ERP to the Field

Dynamics Mobile
How to connect Dynamics 365 with real-world field execution.
Business Central Dynamics 365 Field Service Finance and Operations

7 Digital Trends Disrupting Supply Chain Management

k-ecommerce

Ideas you can put to work to shake up your supply chain and disrupt your competitors

Business Central Distribution Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV E-Commerce Field Service Finance and Operations Manufacturing Mobile Applications Retail POS

Top 10 Things to Consider When Choosing a Field Service Solution Provider

Hitachi Solutions America
Finding the right field service solution provider can be just as important as finding the right field service solution
Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Field Service Field Service Finance and Operations
More Field Service White Papers

Optimizing Field Service Operations with Dynamics 365

iTransition
AI and Machine Learning Azure Business Process Mgmt Customer Engagement Dynamics 365 Field Service Field Service Healthcare

Centralized Customer Engagement Platform

iTransition
Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

Collins Equipment Modernizes ERP by Moving from NAV to Business Central Cloud

Western Computer
Collins Equipment used an aging hardware refresh to move from Dynamics NAV to Business Central Cloud with Western Computer’s help.
Accounting Business Central Distribution Dynamics 365 Dynamics NAV Field Service Sales & Marketing Warehouse Management

City Facility Management Automates Processes to Better Serve Clients and Save Millions

Velosio
How one facilities management company upgraded their tech stack for automation and growth
Customer Engagement Dynamics 365 Field Service Field Service Finance and Operations Power Platform Property Management

Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform

JourneyTeam
Transforming field operations with a connected Microsoft Dynamics 365 and Power Platform solution
Automotive Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Platform Project Operations Project Service Automation
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Dynamics Mobile Field Sales – Mobile Sales Execution for Microsoft Dynamics 365

Dynamics Mobile Field Sales extends Microsoft Dynamics 365 into the field, giving sales teams a mobile environment for...
Distribution Dynamics 365 Dynamics AX Dynamics NAV Field Service Inventory Management Warehouse Management

Healthcare Field Service Modernization & AI Readiness Assessment

Disconnected systems. Manual processes. Limited visibility. Sound familiar? Many healthcare organizations are focused on...
AI Agents Copilot Dynamics 365 Field Service Healthcare IT Asset Management (ITAM) Power Platform

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Copilot Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Field Service Planning & Scheduling Planning and Scheduling

MetaShip - Dynamics 365 Packing & Shipping Solution

Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive packing...
Business Central Commerce Customer Engagement Distribution Dynamics 365 E-Commerce Field Service Finance and Operations Forecasting Manufacturing Mixed Reality
More Field Service Solutions