Customer Service news & resources

MSDW Podcast: The evolution of MarTech in the Microsoft channel

by MSDW Reporter
Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 MSDW Podcast Marketing Automation Microsoft Corporate Sales & Marketing

MSDW Podcast: Neil Benson on big Dynamics 365 projects, Scrum, and training

by MSDW Reporter
Azure Customer Engagement Customer Service Customer Service Data Integration Dynamics 365 MSDW Podcast Power Automate Power Platform Sales & Marketing Sales Quoting
mb-hololens-bench.jpg

Mercedes-Benz USA deploys remote technician support with Microsoft Dynamics 365 Remote Assist and HoloLens 2

by MSDW Reporter

Solution has been deployed to 383 dealerships across the US. 

Customer Service Dynamics 365 HoloLens Mixed Reality Remote Assist
call-journey-microsoft-diagram.png

Call Journey partners with Microsoft on voice data analytics

by MSDW Reporter

Data from voice calls will feed into Azure, productivity, business apps systems, companies state.

AI and Machine Learning Azure Customer Engagement Customer Insights - Data Customer Relationship Mgmt Customer Service Customer Service Databases Dynamics 365 HR Management Power BI

Dynamics 365 Licensing updates: Customer Voice and Sales Premium details revealed for August 2020

by Jason Gumpert

Microsoft's newest licensing guide addresses new products and offers, with promise of more changes through October

Customer Insights - Data Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Sales & Marketing

MSDW Podcast: Microsoft Dynamics and Azure News Roundup, July 2020

by MSDW Reporter
Azure Business Central Collaborative Workspaces Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics NAV MSDW Podcast Power Apps

MSDW Podcast: Elif Item on Dynamics 365 Commerce deployment and training

by MSDW Reporter
Commerce Customer Service Dynamics 365 Dynamics AX E-Commerce Finance and Operations MSDW Podcast Retail Retail POS
cv-feedback-templates.png

Inspire 2020: Dynamics 365 Customer Voice is more than a rebranding of Microsoft Forms Pro

by Jason Gumpert

All Forms Pro customers will become Customer Voice customers within the next month, and Microsoft promises minimal impact

Customer Engagement Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Dynamics CRM Forms Pro Inspire 2020 Sales & Marketing Service Management
customer-voice-survey.png

Microsoft introduces Customer Voice for feedback management

by Jason Gumpert

New solution comes with pre-built templates and integration to Dynamics 365, Power Platform, and 3rd parties

BI and Reporting Customer Engagement Customer Insights - Data Customer Relationship Mgmt Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Forms Pro Inspire 2020 Power Automate

Flows from the field: Closing cases; Synchronous calls; CDS images; Creating record links; Unresolved email recipients

by Eamon McCarthy Earls

Recent flows from intrepid D365 professionals - and beyond

Azure Business Process Mgmt Customer Service Dataverse (CDS) Email Management Integration Power Automate Power Platform Sales & Marketing

LATEST VENDOR RESOURCES

[Dynamics 365 CE @ Work] Turning Customer Data into Revenue: Leveraging D365 Customer Insights for Better Engagement

TD SYNNEX

60 Tips in 60 Minutes: Dynamics 365 Customer Insights

Coffee + Dunn

Microsoft Dynamics 365 Contact Center: Executive Overview

JourneyTeam

Inbox or Ignored: Navigating Deliverability in Dynamics 365 Customer Insights – Journeys

Coffee + Dunn

Top Features of the Business Central Sales & Service Module Every Partner Should Know

TD SYNNEX
More Customer Service Videos

Lead the Change: Build a Future-Proof Customer Contact Center with AI

JourneyTeam
Ready to modernize your contact center? This guide breaks down exactly how.
Call Tracking Contact Center Contact Center Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Telephony

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

10 of the Best Practices to Improve Customer Service

Ledgeview Partners

A guide for managers and lead reps

Customer Engagement Customer Service Dynamics 365

The 2017 State of B2B Email Marketing

Click
What strategies and tactics have had the greatest impact on B2B email marketing in 2017?
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Automation Sales Sales & Marketing
More Customer Service White Papers

Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform

JourneyTeam
Transforming field operations with a connected Microsoft Dynamics 365 and Power Platform solution
Automotive Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Platform Project Operations Project Service Automation

MACRC: Reducing Processing Times With a Streamlined Dynamics CRM System

Forvis Mazars
Adoption of Microsoft technologies allowed MACRC to better serve members and improve operations.
Customer Engagement Customer Service Customer Service Dynamics 365 Healthcare Power Automate Power Platform

Crow Wing County: Agile Technology Solutions with Dynamics 365 CRM

Forvis Mazars
See how employing a new CRM system led to streamlined workflows and increased efficiencies.
Customer Engagement Customer Service Customer Service Dynamics 365 IT Service Management (ITSM)
More Customer Service Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...
AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing
More Customer Service Solutions