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Mercedes-Benz USA deploys remote technician support with Microsoft Dynamics 365 Remote Assist and HoloLens 2

by MSDW Reporter
Editorial Team, MSDynamicsWorld.com
September 13 2020

Mercedes-Benz USA has deployed a mixed reality automotive maintenance system, Mercedes-Benz Virtual Remote Support, powered by Microsoft HoloLens 2 and Dynamics 365 Remote Assist.  

The system allows onsite dealership technicians to work hands-free and share real-time views and sounds of the vehicle while talking with Mercedes-Benz technical specialists who can provide guidance to complete complex issues. 

It was recently rolled out to all 383 dealerships across the U.S., the company said in a statement.  

The maintenance system appears to call on the core capabilities of D365 Remote Assist to deliver on benefits like:  

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