Customer Relationship Mgmt news & resources

Former software rivals create Kuvana sales acceleration solution

by Jason Gumpert
Kuvana founders Rhett Thompson and Chad Ruff shift focus from large scale marketing automation to individual sales engagement
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

2016 a Bull Market for Manufacturing ERP: New Research

by Matt Bolch
Top priorities: improved better customer service and response times, cost reductions, and technology that can do all of that.
BI and Reporting Customer Relationship Mgmt Dynamics AX Dynamics CRM HR Management Manufacturing Power Automate

Evolution of Customer Service, And How to Adapt with Microsoft Dynamics CRM

by Angela Grom
Having spent more time than ever before dealing with customer service departments, the author reflects on why companies fail to deliver a satisfactory experience and how CRM ...
CRM 2016 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM

Dynamics CRM, Azure's Text Analytics Reveal Customers' Hidden Sentiments

by Valerie Miller
Between Dynamics CRM and Azure's Text Analytics, you have the ability to sort happy from furious customers, and retain them all.
Customer Relationship Mgmt Dynamics CRM Power Automate Sentiment analysis customer retention

NBA Team Reboots Customer Engagement with Microsoft Dynamics CRM Upgrade, Data Management Refresh

by Jason Gumpert
The Oklahoma City Thunder wanted to take their sales and fan experience from good to great, and they were willing to rethink both CRM and data management to get there
BI and Reporting CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Migration Data Warehousing Dynamics 365 Dynamics CRM Marketing

Wijmo's UI Tools Lend Ease of Use to Microsoft Dynamics CRM 2016

by Karen Kroll
Mobile friendliness and customizable UIs are just two properties Microsoft wanted for Dynamics CRM Online. The company turned to GrapeCity and Wijmo to fulfill those designs.
Accounting Customer Relationship Mgmt Dynamics CRM

Microsoft Dynamics Roundup, Envision Edition: New analytics, cloud offerings; Next-best-action for financial services CRM; Sales Automation

by Dann Anthony Maurno
A selection of announcements from Dynamics Partners at Microsoft Envision 2016.
BI and Reporting Business Performance Mgmt Business Process Mgmt Business Rules Mgmt Customer Relationship Mgmt Dynamics AX Dynamics CRM Financial Management Financial Services

Microsoft Dynamics Partner Roundup: Life Sciences for AX; CCM/CRM Wins; ISV Client Growth; AX Financial Accelerator

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel.
Accounting CCM Customer Communication Management Customer Relationship Mgmt Dynamics AX Dynamics CRM Email Management Financial Management Food & Beverage Life Sciences

Microsoft Upgrades Advanced Support for Partners (ASfP) for Cloud Services

by Dann Anthony Maurno
Microsoft pledges more advanced support, faster response, pay-as-you-go options for partners looking to grow their cloud businesses.
Customer Relationship Mgmt Dynamics AX Dynamics CRM Microsoft Corporate Power Automate

Microsoft Dynamics Partner Roundup: E-Signatures for Retail; Self-Service CRM Portals; Public Sector CRM Acquisition; Gold Competency

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel.
Commerce Customer Relationship Mgmt Data Integration Dynamics AX Dynamics CRM Electronic Signatures Government Power Automate Retail

LATEST VENDOR RESOURCES

Permission Impossible? Demystifying Security for Dynamics 365 Customer Insights

Coffee + Dunn

Economic Development Accelerator with Microsoft Power Platform

Sikich

Simon Roofing: Achieving Project Goals with Microsoft Dynamics 365 CE (CRM)

Sikich

CDP 101: The Lowdown on Customer Data Platforms

Coffee + Dunn

From CRM to Campaign: A Microsoft Partner’s Guide to Smarter Marketing Automation

emfluence
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Salesforce 101: A Detailed Analysis for Positioning Dynamics 365

Seer 365
What to know about the architecture, ISV market, migrations, licensing, and more
Customer Engagement Customer Relationship Mgmt Dynamics 365 Sales & Marketing Salesforce

Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How Dynamics 365 CE Partners Can Support Membership Growth in a Changing World

Prodware

Best practices and technologies for membership organizations and associations to meet modern and changing demands

Associations Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Voice Dynamics 365 Dynamics CRM Hospitality Loyalty Management Portals Power Pages

Track Your Competition with the Microsoft Dynamics Competitors Entity and Marketing Automation

emfluence

Want better insight into where you’re winning or losing your deals? Try leveraging the Competitors entity in Microsoft Dynamics 365

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption

Customizing the Account Entity in Microsoft Dynamics CRM/CE

emfluence

The out of the box configuration of the Account Entity in Microsoft Dynamics CRM has room for improvement when it comes to user experience

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing User Adoption
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City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing

Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness

Wolters Kluwer Tackles its Digital Transformation with Dynamics 365 Business Central

Prodware

Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transfo...

Azure Business Central Business Process Mgmt Collections Management Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Financial Management Networking Power Apps Power Automate
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Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
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