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Hootsuite Rolls Out Integrations with Microsoft Dynamics CRM, Yammer, SharePoint to Fuel Social Media Strategies
by
Linda
Rosencrance
Integration allows CRM users to identify and document new leads, get social context, and capture social activity.
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Dynamics CRM Online
Hootsuite
Sales
Sales & Marketing
Social Networks
BREAKING: Bob Stutz Departs Microsoft; Jujhar Singh to Lead Dynamics CRM Team
by
Jason
Gumpert
Singh to report to C+E head Scott Guthrie after 3.5 years as key report under Stutz's leadership
CRM 2016
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Sales
Sales & Marketing
Microsoft Dynamics Partner Roundup: NAV Win; GP Magento Integration; CRM Lead Capture Updates
by
Linda
Rosencrance
A selection of recent announcements from around the Dynamics channel
Business Central
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Data Integration
Distribution
Distribution
Dynamics 365
Dynamics CRM
Dynamics GP
Dynamics NAV
E-Commerce
HCL Technologies Grabs Microsoft Dynamics CRM Market Share with $46M PowerObjects Deal
by
Jason
Gumpert
Global system integrator HCL adds North American CRM shop to its broad CRM portfolio
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Sales
Sales & Marketing
xRM
Growing Pains: How to Adapt Microsoft Dynamics CRM to Your Changing Business
by
Brian
Sallee
What do you do when you've outgrown your CRM 2013 or 2015 implementation?
Business Process Mgmt
CRM 2013
CRM 2015
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Data Management
Dynamics 365
Dynamics CRM
Sales
Sales & Marketing
The Microsoft Dynamics CRM Team Foresees Seamless Experiences and Blurred Boundaries
by
Jason
Gumpert
Microsoft used to be about demarcation, but now it is about seamless experiences, says GM Bill Patterson in a new interview
Business Performance Mgmt
Business Process Mgmt
CRM 2016
CRMUG Summit 2015
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Marketing Automation
CRM MVPs Speak: Looking Ahead to Microsoft Dynamics CRM 2016
by
Dann Anthony
Maurno
In a new panel discussion, MVPs describe CRM 2016 as a step-change over previous versions, and it will only get better
CRM 2016
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Dynamics CRM Online
Power Automate
SaaS
Sales
Use Organizational Change Management (OCM) To Spur Adoption of Microsoft Dynamics CRM
by
Jason
Gumpert
Using OCM principles in a CRM deployment means first preparing to introduce them in an organization that is need of that new solution
Adoption
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Sales
Sales & Marketing
Why Microsoft's VoloMetrix "People Analytics" Acquisition Matters - A Lot
by
Dann Anthony
Maurno
Why Microsoft and its users are poised to be on the bleeding edge of a new productivity wave.
BI and Reporting
Business Performance Mgmt
CRM 2016
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Data Management
Delve
Dynamics 365
Dynamics CRM
Sales
Sales & Marketing
After Dreamforce: How Microsoft Dynamics CRM Stays Ahead of Salesforce on Productivity
by
Jason
Gumpert
With Microsoft committed to more and better integration of new Office tools to Salesforce, the Dynamics CRM team seems to sense a new urgency in its roadmap
BI and Reporting
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Document Management
Dynamics 365
Dynamics CRM
Email Management
Power Automate
SaaS
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Case Studies
Solutions
LPA Lays the Groundwork for a Data-Driven Future with Dynamics 365 and aec360
HSO
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HSO
How to Configure Views and Charts in Dynamics 365 CRM
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Syvantis Technologies
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Project Management HEADSTART for Microsoft Dynamics 365 Sales
Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting
Customer Engagement
Dynamics 365
Project Management
Sales
Connect the Customer Journey with Dynamics and Marketing Automation
emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Dynamics CRM
Dynamics Marketing
Marketing Automation
Sales
Sales & Marketing
How to Use Custom Views and Charts in Dynamics 365 CRM
Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement
Dynamics 365
Dynamics CRM
Sales
The Smart Leader’s Guide to Microsoft Copilot
Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI and Machine Learning
Azure
Business Central
Copilot
Copilot Studio
Customer Engagement
Customer Insights - Data
Customer Service
Customer Voice
Dynamics 365
Integrating Dynamics 365 CE with Marketing Automation for Greater ROI
emfluence
Unlock the full potential of your CRM—discover how integrating D365 with marketing automation drives better results and greater ROI!
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Dynamics CRM
Marketing Automation
Marketing Resource Mgmt (MRM)
Sales
Sales & Marketing
More Sales White Papers
Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System
Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement
Dynamics 365
Field Service
Field Service
Manufacturing
Power BI
Power Platform
Sales
Sales & Marketing
Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting
Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement
Dynamics 365
Dynamics GP
Engineering
Sales
Sales & Marketing
Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM
Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement
Dynamics 365
Manufacturing
Sales
Sales & Marketing
Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365
Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Marketing Automation
Oil
Sales
Sales & Marketing
Hampel Oil Implements CRM for Oil & Gas to Help Improve Customer Relationships
Forvis Mazars
Explore how Hampel Oil uses a customized, pre-built CRM system to easily access customer information and manage share of wallet opportunities.
Customer Engagement
Dynamics 365
Oil
Sales
Sales & Marketing
Sales Quoting
Sales and Operations Planning
More Sales Case Studies
WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM
WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Dynamics 365
Power Apps
Power Platform
Sales
User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement
User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
Map My Relationships – Visualize Relationships and Hierarchies in Dynamics 365 CRM
Map My Relationships is an advanced visualization app for Microsoft Dynamics 365 CRM and Dataverse, designed to help users...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
Kanban Board for Dynamics 365 CRM – Visualize & Manage CRM Data in Dynamics 365
Kanban Board is an advanced visualization solution for Microsoft Dynamics 365 CRM and Dataverse that transforms static CRM...
Customer Engagement
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
SharePoint Security Sync - Sync Security Privileges in Dynamics 365 CRM
SharePoint Security Sync is an integration for Dynamics 365 CRM and SharePoint, designed to enhance document management by...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Document Management
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
Security
More Sales Solutions