Dynamics CRM news & resources

Aida Seifi Labrosse

Microsoft Names Aida Seifi Labrosse to Lead Dynamics 365 Business Central as Mike Morton Takes On D365 Sales

by Linda Rosencrance
Seifi Labrosse has spent 23 years involved with Business Central
Business Central Customer Engagement Dynamics 365 Dynamics CRM Dynamics NAV Sales

From the Microsoft Dynamics 365 CE/CRM blogs: Customer Insights – Extending agentic D365 Sales; Journeys quota limits; Automate record creation

by MSDW Reporter
A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs
Business Process Mgmt Copilot Studio Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Marketing Automation Power Platform Sales Sales & Marketing

AI Agents in Dynamics 365 Sales: Microsoft announces MCP launch partners

by Jason Gumpert
Microsoft promotes certified MCP servers from sales-focused vendors to augment first-party or custom agents
Copilot Copilot Studio Customer Engagement Data Integration Dynamics 365 Dynamics CRM Power Platform Sales Sales & Marketing

From the Microsoft Dynamics 365 CE/CRM blogs: Choose standard functionality first; Compliance profiles, purposes, topics; Design tips; Agentic CRM for sales teams

by MSDW Reporter
A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs
Copilot Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Automation Regulatory Compliance Sales Sales & Marketing

Microsoft Dynamics Partner Roundup: Agentic AI platform; New CEO; Higher-ed win; D365 Field Service deployment

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Business Central Collections Management Customer Engagement Dynamics 365 Dynamics CRM Education Field Service Field Service Procurement Sales

From the Microsoft Dynamics 365 CE/CRM blogs: AI agents in D365 Sales; Copilot Cowork + D365 CE; Omnichannel routing in D365 Customer Service

by MSDW Reporter
A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs
Copilot Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing
MSDW Podcast: New guidance on modernizing legacy systems, with Velosio

MSDW Podcast: How Microsoft Partners are Advancing Their Copilot and AI Agent Offerings

by MSDW Reporter
Identifying today's specific challenges and sharing some of the ways partners are adapting.
AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Finance and Operations MSDW Podcast

Microsoft launches AI workforce engagement management for Dynamics 365 Customer Experience

by MSDW Reporter
Microsoft focuses on coordinating supervisors, service reps, and AI agents
Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Service Customer Service Dynamics 365 Dynamics CRM
Microsoft 365 Copilot Chat and Cowork options

Microsoft announces worldwide GA of Copilot Cowork, including Dynamics 365 CE plugins

by Jason Gumpert
Billing goes into effect, with a “Copilot 1” model coming soon and a new list of partner plugins planned
Copilot Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Power Platform Sales Sales & Marketing

From the Microsoft Dynamics 365 CE/CRM Blogs: Create a segment; Boost CRM adoption; D365 CRM integration; Where custom agentic CRM fits in D365 CE

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Business Process Mgmt Copilot Studio Customer Engagement Dynamics 365 Dynamics CRM Power Platform Sales & Marketing

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Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond

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Why Your Dynamics 365 Integration Creates Duplicates

Plauti

Copilot Chronicles, August 2026: Leading Sales & Service in the Age of AI Agents

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Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople
How to keep Microsoft Dynamics creating value long after go-live.
Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA
Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.
AI and Machine Learning Azure Business Central Commerce Compute Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service

Building a Connected Revenue Engine with Microsoft Dynamics 365, Customer Insights, and AI

Coffee + Dunn
Predictable growth starts with a connected revenue engine. Learn how Microsoft Dynamics 365 and AI can help align sales, marketing, service, and data.
AI and Machine Learning Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Finance and Operations

Downloadable Checklist: Customer Insights-Journeys vs. Marketing Automation

emfluence
A quick checklist to determine whether Customer Insights-Journeys is the right fit for your team.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing

Evaluating Microsoft Customer Insights-Journeys: When It Fits and When It Doesn't

emfluence
Is Microsoft Customer Insights-Journeys the right fit? Learn what to evaluate before you decide.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing
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Scaling Consulting Services Delivery with Power Platform

iTransition
Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Centralized Customer Engagement Platform

iTransition
Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

Sales Automation for a Special Equipment Dealer

iTransition
How a special equipment dealer approached sales automation.
Automotive BI and Reporting Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Power Automate Power Platform Sales Sales & Marketing Sales and Operations Planning

Adrian Steel Unified CRM and Marketing Data Across Five Platforms with Inner Join's Power BI Expertise

Inner Join Technologies
Unified reporting turns fragmented data into actionable intelligence. See what's possible when your data works together!
Automated Data Collection Azure Business Central Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Integration Databases Dynamics 365 Dynamics CRM

How Maxi Lift Connected Dynamics 365 Sales and Business Central to Streamline Quoting

New Dynamic
Deployment Planning Process Reduces Risk and Speeds Up Solution Design and Development and Development for Maxi-Lift
Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Field Service Manufacturing Minerals Sales
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Business Optimization Index

Fifty-four questions across seven domains. Answer them the way things actually work today, not the way they are supposed to...
Construction Copilot Dynamics 365 Dynamics CRM Dynamics Marketing Manufacturing Tax and Accounting

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...
AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Application Management Services for Microsoft Dynamics 365

Efficient, expert support and continuous development from a top-tier Microsoft partner. Microsoft Dynamics 365 should...
Copilot Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics POS Dynamics RMS Dynamics SL Dynamics Snap Managed Services

AI Supply Chain Software Half-Card

AI AI Agents Copilot Dynamics 365 Dynamics CRM Logistics Logistics Shipping Shipping Shipping Integration Supply Chain Management

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...
Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing
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