From the Microsoft Dynamics 365 CRM Blogs: AI scoring; Top Dynamics reports; Resource pay types; Extending Copilot

In this week’s review of the Dynamics 365 CE/CRM blogs:

• Smarter lead prioritization: AI scoring comes to Dynamics 365 Sales in 2024 release wave 2
• Top Dynamics reports that you should be using
• How to assign resource pay types in Dynamics 365 Field Service
• Extending Copilot in D365 Sales – part 1

Smarter lead prioritization: AI scoring comes to Dynamics 365 Sales in 2024 release wave 2

An author writing on the enCloud9 blog stated that focusing on the right leads is key to increasing sales. The author wrote that with AI-driven scoring in Dynamics 365 Sales, sales teams can now make smarter, data-based decisions. 

The author noted that this scoring uses artificial intelligence to help teams prioritize leads that are more likely to turn into sales, boosting productivity and overall success.

In the blog post, the author explained what AI-powered lead and opportunity scoring is, why it's important, and how AI scoring works in D365 Sales.

Top Dynamics reports that you should be using

On the Logan Consulting blog, Page Wildridge wrote that one of the best things about Microsoft Dynamics 365 CRM is its variety of reporting tools, which make it easy for you to analyze data and make smart decisions.