Dynamics 365 news & resources

With Microsoft’s Parature acquisition, Dynamics CRM modernizes its customer service story

by Jason Gumpert
Though not well known in the Dynamics CRM ecosystem, Parature offers key capabilities for SaaS customer service in the mid market
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Social Networks
parature-logo.png

Microsoft acquires Parature, adding multi-channel customer service to Dynamics CRM

by Jason Gumpert
Knowledge management, portals, mobile self-service features aim to bolster the Dynamics CRM customer service offering
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Mobile Applications Portals

Dynamics Profile: Developing a career with Microsoft Dynamics NAV and its community

by Linda Rosencrance
Natalie Karolak’s career with NAV has evolved from newcomer in 2006 to forum leader, solution architect, and MVP
Accounting Business Central Dynamics 365 Dynamics NAV

Improving interactions and outcomes with xRM: A customer experience lifecycle model

by Christopher Barry
Technology-enabled techniques for managing both uncontrolled and controlled interactions with your customers
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing xRM

From the Microsoft Dynamics NAV Blogs: Spicing up NAV 2013; Excel Interop; Office 365 SSO; Directed Pick and Put-away

by Linda Rosencrance
A selection of the latest insight from the Dynamics NAV blogs
Business Central Dynamics 365 Dynamics NAV Manufacturing NAV 2013 Warehouse Management

Microsoft Dynamics Partner Roundup: VAR acquisitions in US, Canada; Cloud partner adds Dynamics CRM

by Linda Rosencrance
A selection of recent announcements from the Dynamics partner channel
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV

Convergence 2014 details firming up with new keynotes, updated agenda

by Jason Gumpert
Arianna Huffington, Biz Stone, FUN, and an updated agenda all on tap for Atlanta
Business Central Convergence 2014 Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL

Year End Reading: Top Microsoft Dynamics NAV feature articles of 2013

by Jason Gumpert
A selection of the most popular NAV feature articles of 2013
Business Central Dynamics 365 Dynamics NAV Food & Beverage ISV NAV 2013 NAV 2013 R2 Power Automate Resellers

Year End Reading: Top Ten Microsoft Dynamics CRM Feature Articles of 2013

by Jason Gumpert
A look at the Dynamics CRM feature pieces that had the most impact on MSDW readers in 2013
Big Data CRM 2013 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Mobile Applications Orion gamification xRM

In upgrading to Dynamics NAV 2013, users reflect on a range of decisions, challenges

by Linda Rosencrance
From accounting to licensing to user interfaces to reporting and beyond, NAV users have discovered a range of critical upgrade considerations
Accounting BI and Reporting Business Central Dynamics 365 Dynamics NAV ISV NAVUG Upgrades

LATEST VENDOR RESOURCES

Latest AI Updates at Bluestar PLM: Copilot Agents in Dynamics 365

Bluestar PLM

Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed

Plauti

CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365

TD SYNNEX

Beyond the ERP: Extending Dynamics 365 with a Mobile Field Sales Platform

Dynamics Mobile

BC Data Detox: Clean, Import & Export Like a Pro

Innovia
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2026 Application Access Governance Report

Fastpath, now part of Delinea
What can confidence in access controls conceal and how should leaders prepare for the AI era?
AI and Machine Learning Azure Business Central Copilot Dynamics 365 Governance, Risk, and Compliance (GRC) Regulatory Compliance Security Segregation of Duties (SoD)

From Revenue Friction to Revenue Flow with CRM Modernization

Velosio
Where CRM friction is slowing revenue growth and how modernization can help.
Copilot Customer Engagement Dynamics 365

9 Places 3PLs Leak Revenue in Dynamics 365 F&SCM and How to Stop It

Avantiico
Where 3PL billing processes quietly lose cash and margin.
3PL Dynamics 365 Finance and Operations Freight Management

FIDO Magazine - Fall 2026

Fidesic
GP to BC, AI in AP, and the data behind smarter finance modernization.
AP Automation Accounting Business Central Dynamics 365 Dynamics GP Financial Management

The CFO's Field Guide to Planning a Payroll Migration with AI

Integrity Data
How to use AI to create a vendor-ready payroll plan in hours instead of weeks.
AI and Machine Learning Azure Business Central Dynamics 365 Payroll Processing
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Reach Robotics: Achieving Real-Time Production Visibility and Traceability with Business Central and Insight Works Apps

Insight Works
Reach Robotics replaced production spreadsheets with Business Central and four Insight Works apps, adding shop floor traceability and shortening reporting from days to hours.
AI and Machine Learning Azure Business Central Copilot Distribution Dynamics 365 Logistics

BMZ Germany GmbH: Standardizing Engineering and Production with Bluestar PLM in Dynamics 365

Bluestar PLM
How BMZ Germany, a maker of rechargeable battery systems, unified engineering and production in Dynamics 365 F&SCM with Bluestar PLM.
Bill Of Material Mgmt Consumer Goods Dynamics 365 Electronics Energy Engineering Finance and Operations Industrial Equipment Manufacturing Master Data Mgmt Medical Devices Product Lifecycle Mgmt

Automated D365FO Testing in Practice: A Colliers Project Leaders Case Study

XPLUS
How Colliers cut Dynamics 365 F&O testing from days to hours.
Automated Testing Business Performance Mgmt Configuration & Development Dynamics 365

How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti
How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.
AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Superior Fireworks Achieves Skyrocketing Success with a Scalable Inventory Management Solution

Tasklet Factory
Learn how Superior Fireworks expanded their operations with Tasklet Mobile WMS
Business Central Dynamics 365 Warehouse Management
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Dynamics 365 x FreightPOP Shipping Integration One-Pager

Dynamics 365 Freight Freight Management Logistics Logistics Shipping Shipping Shipping Integration Supply Chain Management Supply Chain Management

Bluestar PLM for Business Central: Embedded PLM for Dynamics 365 Business Central

Bluestar PLM for Business Central helps discrete manufacturers connect engineering and operations by managing product data...
Aerospace & Defense Automotive Bill Of Material Mgmt Business Central CAD/CAM/CAE Construction Consumer Goods Dynamics 365 Electronics Engineering Fabless Semiconductor Industrial Equipment

Bluestar PLM: PLM Embedded in Dynamics 365 Finance and Supply Chain Management

Bluestar PLM is a product lifecycle management application that runs natively inside Microsoft Dynamics 365 Finance and...
Aerospace & Defense Automotive Bill Of Material Mgmt CAD/CAM/CAE Construction Consumer Goods Dynamics 365 Electronics Engineering Fabless Semiconductor Finance and Operations Industrial Equipment

Business Optimization Index

Fifty-four questions across seven domains. Answer them the way things actually work today, not the way they are supposed to...
Construction Copilot Dynamics 365 Dynamics CRM Dynamics Marketing Manufacturing Tax and Accounting

Backup4Dynamics - Automated Backup, Granular Restore & Disaster Recovery for Microsoft Dynamics 365 CRM

Backup4Dynamics is an automated backup and recovery solution for Microsoft Dynamics 365 CRM and Dataverse that protects your...
Azure Dynamics 365
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