User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement

About This Solution

User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM and Dataverse. It helps organizations boost user adoption, improve team efficiency, and maximize CRM ROI by delivering actionable insights into user behavior, activity patterns, and productivity trends.

By offering real-time visibility into CRM usage, such as logins, record updates, and time spent, User Adoption Monitor empowers managers to drive better engagement, enhance operational efficiency, and ensure every user contributes effectively to business growth.

✅ Compatible with Dynamics 365 v9.X+ and Dataverse
✅ Supports Online and On-Premises Deployments

Start your 15-day Free Trial or Request a custom demo today!

Website | Microsoft AppSource | Demo

Key Features of User Adoption Monitor

User Activity & Time Tracking

• Monitor crucial CRM actions like, Create, Update, Delete, Login/Logout, and Record Opens across all users.
• Gain visibility into how your CRM is being used daily, weekly, or monthly to identify trends and optimize engagement.

Login & Logout Insights

• Track when team members access Dynamics 365 and how long they stay active.
• Identify peak usage hours to optimize scheduling, performance reviews, and resource allocation.

User Performance & Target Management

• Set and track measurable goals for sales, leads, or custom KPIs.
• Recognize top performers and proactively guide underperforming users with data-driven insights.

Data Completeness Tracking

• Maintain clean and reliable CRM data.
• Automatically mark records as Complete only when all mandatory fields are filled—ensuring accurate and compliant data entry.

Flexible Tracking Control

• Easily enable or disable activity tracking for individual users.
• Customize which entities and actions to monitor based on specific business or departmental needs.

Dashboards & Custom Reports

• Visualize adoption metrics in real-time using CRM dashboards.
• Generate Power BI or SSRS reports for advanced analysis and track team performance via leaderboards to encourage healthy competition.

Easy Configuration

• Get started in minutes with a guided, no-code configuration experience.
• Monitor user actions and system engagement without complex customization or dependencies.

Business Benefits

• Drive CRM Adoption – Ensure every user leverages CRM to its fullest potential.
• Boost Productivity – Identify inefficiencies and streamline user workflows.
• Balance Workloads – Distribute CRM tasks more effectively based on user activity.
• Enhance Data Quality – Keep CRM records complete, consistent, and reliable.
• Maximize ROI – Translate CRM investments into measurable business outcomes.

Who Benefits from User Adoption Monitor?

• Sales Managers – Track activity, identify top performers, and ensure CRM usage consistency.
• CRM Administrators – Monitor adoption levels and manage user engagement effortlessly.
• Executives & Leaders – Gain a data-backed view of how effectively the CRM is used across teams.
• Customer Success Teams – Optimize workflows and identify training opportunities to improve user proficiency.

Integrations & Compatibility

• Microsoft Dynamics 365 (Sales, Customer Service, Marketing)
• Microsoft Dataverse
• Seamlessly integrates with Gamifics365 to gamify CRM adoption and drive engagement through leaderboards, badges, and challenges.

Demo & Trial

• App screenshots available on Microsoft AppSource.
• Short demo video available for visual walkthroughs.
• 15-day Free Trial available.

Request a Demo | Start Free Trial

Why Choose User Adoption Monitor?

Because CRM adoption defines CRM success.

Your Dynamics 365 CRM investment only pays off when your users fully embrace it. User Adoption Monitor bridges the gap between deployment and engagement—helping you measure, analyze, and motivate user participation in real time. With complete visibility into user behavior, managers can make data-driven decisions that improve productivity, training, and team alignment.

Empower your workforce, enhance CRM engagement, and turn your CRM into a high-performing growth engine with User Adoption Monitor.