From the Microsoft Dynamics 365 CRM Blogs: Dataverse search; Multiple cases; Keep data clean; Import records

In this week’s Dynamics 365 Customer Experience blog roundup: 

• Configuring Dataverse search in Dynamics 365 Customer Engagement
• Create multiple cases from an email sent to multiple mailboxes in Dynamics 365 CRM
• Keep your data clean with duplicate detection
• How to import records

Configuring Dataverse search in Dynamics 365 Customer Engagement

An author writing on the Bond Consulting Services blog stated that Microsoft’s Dataverse search functionality delivers a solution that you can use to boost the search experience within Power Apps and Dynamics 365. They added:

While Dataverse search delivers comprehensive results by default, it also offers significant customization capabilities to tailor the search experience to your organization’s specific needs.

In the blog post, the author provided more information about how to use Dataverse search in D 365 Customer Engagement.

Create multiple cases from an email sent to multiple mailboxes in Dynamics 365 CRM

An author writing on the Inogic blog stated that the company recently encountered a requirement where the client used multiple queues in Dynamics 365 CRM, such as service team queue, product team queue, tech team queue, etc., with configured email addresses.