Copilot news & resources

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Unlocking the Truth: AI, Italics, and the Lock Icon in Microsoft Dynamics 365 Business Central

by Cynthia Priebe - Microsoft MVP
What a small lock and italicized menu item reveal about Business Central’s design—and about why human expertise still outpaces AI
Business Central Copilot Dynamics 365 Dynamics NAV Manufacturing

From the Microsoft Dynamics 365 CE/CRM Blogs: Sales sequence reporting; Enable recycle bin; Copilot in D365; CRM for wholesale distribution

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Copilot Customer Engagement Customer Relationship Mgmt Distribution Dynamics 365 Dynamics CRM Sales & Marketing

From the Microsoft Dynamics 365 Business Central blogs: Missing indexes; Cost shares feature; Background posting of sales orders; AI agents

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Accounting Business Central Copilot Data Management Dynamics 365 Dynamics NAV Sales Order Processing
365 Leadership Summit

Event Preview: Avoiding AI Transformation Failure

by MSDW Reporter
Discussing change management, leadership techniques, and adoption strategies for different types of organizations
Copilot Copilot Studio Power Platform
Managing telephony in Dynamics 365 Contact Center

Microsoft extends Dynamics 365 Contact Center telephony with Teams Phone

by Jason Gumpert
Following April preview, GA allows customers to use Teams Phone and related licenses for Contact Center telephony
Contact Center Contact Center Copilot Customer Engagement Customer Service Customer Service Dynamics 365 Telephony

US Government Inks New Multi-Billion Deal with Microsoft

by MSDW Reporter
Microsoft and the US General Services Administration team up on cloud and AI
AI and Machine Learning Azure Copilot Databases Development Dynamics 365 Government Integration Microsoft Corporate
TechFluent cohort participants and trainers

TechFluent's latest training cohort gains momentum on Microsoft Power Platform, Dynamics 365

by Linda Rosencrance
The organization also welcomes a new program director as students go deep on multiple technologies
BI and Reporting Business Process Mgmt Copilot Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI Power Platform
MSDW Podcast

MSDW Podcast: A Leader's Guide to AI Transformation Failure

by MSDW Reporter
Sharing case studies, AI adoption advice, and key risks and opportunities
Copilot Dynamics 365 MSDW Podcast Power Platform

From the Microsoft Dynamics 365 CE/CRM Blogs: One-click unsubscribe; Real-time journeys; AI-powered CRM agents; Filters, sort options

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Copilot Customer Engagement Customer Experience (CX) Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Automation Sales Sales & Marketing

From the Microsoft Dynamics 365 Business Central blogs: Truncate table; AI in D365BC; Deferred revenue; General journal entry

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Accounting Business Central Copilot Data Management Dynamics 365

LATEST VENDOR RESOURCES

How Agentic Copilot Solutions are Automating Real Business Workflows

JourneyTeam

Introducing Enavate AI for Microsoft Dynamics GP

ENAVATE

How to Detect and Merge Duplicate Records in Dynamics 365 CRM

Inogic

Leaders' Guide to AI: The 6 Foundations for a Thriving AI Environment

WebSan Solutions

AI Business Solutions Partner Show, October 2025: Accelerating SMB Sales with Microsoft’s Craig Crescas

TD SYNNEX
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The Smart Buyer’s Guide to Microsoft 365 & Copilot

JourneyTeam
Smarter Work with Microsoft 365 & Copilot: What You Should Know
AI Agents AI and Machine Learning Azure Copilot Copilot Studio Power Platform Robotic Process Automation (RPA) Unified Communication Workflow Management

AI in AP - How Artificial Intelligence Will Change Accounts Payable Processes

Dooap
How AI is now being used in Accounts Payable
AI and Machine Learning AP Automation Accounting Azure Copilot Dynamics 365 Robotic Process Automation (RPA)

Transitioning from Dynamics GP to Dynamics 365 Business Central

Encore Business Solutions
Key information, timelines, and actions for moving to Dynamics 365 Business Central
Accounting Business Central Copilot Dynamics 365 Dynamics GP

8 Keys to Success with AI

360 Visibility
What separates a successful AI implementation with a failed one
Copilot

Why Your ERP Can't Do it All: A Finance Leader's Guide to CPM

Vena Solutions
Upgrade planning beyond Excel. Discover how Dynamics users streamline forecasting with CPM, no ERP replacement needed
AI and Machine Learning Azure Business Central Copilot Dynamics 365 Dynamics GP Dynamics NAV
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National Optical Retailer Accelerates ERP Migration and Multi-Entity Automation with Microsoft Dynamics 365 F&SCM and AMCS

Avantiico
Discover how a leading optical retailer modernized operations via Microsoft Dynamics 365 Finance & Supply Chain Management and reduced ERP migration time by 90 percent using AMCS
BI and Reporting Copilot Data Integration Data Migration Dynamics 365 Finance and Operations Healthcare Multi-Entity Management Power BI Power Platform

Case Story: How a Solar Company in North America Streamlined its Business with Business Central and CRM

Dynamics Square USA
How a solar energy company in Canada fixed their workflow problems by switching to modern business software
Business Central Copilot Customer Engagement Customer Insights - Data Customer Service Dynamics 365 Dynamics NAV Electronic Signatures Energy

How a Non-Profit Slashed ERP Costs by 60%

Dynamics Square USA
See how a leading non-profit cut ERP costs by 60% and redefined global operations with Dynamics 365.
Copilot Customer Engagement Customer Service Dynamics 365 Finance and Operations Government Health & Wellness Healthcare Human Resources (Talent) Not For Profit
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Expense Entry Agent by HSO Smarter Expense Submission Starts Here

Automate Expense Capture & Submission Directly in Teams Manual expense reporting is time-consuming, error-prone, and...
Architecture Azure Construction Copilot Engineering Expense Management Financial Services Government Legal Manufacturing Not For Profit Professional Services

Customer Service Agent: Smarter Customer Service Starts Here

Customer Service-focused. Microsoft-powered. HSO-delivered. The HSO Customer Service Agent is an AI-powered digital assistant...
Architecture Construction Copilot Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics CRM Email Management Engineering Financial Services Government Legal

PayFlow Agent by HSO: Smarter Vendor Communication Starts Here

Designed for Finance. Built with Microsoft. Delivered by HSO. Leverage the power of Microsoft Dynamics 365, Copilot Studio...
Accounting Architecture Billing Construction Copilot Document Automation Dynamics 365 E-Invoicing Email Management Engineering Finance and Operations Financial Services

Time Entry Agent by HSO: Smarter Time Entry Starts Here

Services-focused. Microsoft-powered. HSO-delivered. The Time Entry Copilot Agent combines the familiarity of Microsoft Teams...
Architecture Construction Copilot Dynamics 365 Engineering Expense Management Finance and Operations Financial Services Government Legal Manufacturing Not For Profit

Solver Datasheet

For organizations looking to accelerate growth and gain complete insight into their business, Solver is a cloud-based...
Azure Copilot Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics SL Fabric
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