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Contact Center news & resources
MSDW Podcast: Why CTI is a customer service game-changer, with Upland Software
by
MSDW
Reporter
Why CTI holds a fascinating place among IT assets as a bridge between AI and customer experience
Contact Center
Contact Center
Copilot
Customer Engagement
Customer Experience (CX)
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
MSDW Podcast
Telephony
Microsoft announces 2024 release wave 2 for Dynamics 365 apps
by
Jason
Gumpert
Preview and GA features across the suite focus on Copilot, core functions, and integrated scenarios
Accounting
Business Central
Commerce
Contact Center
Contact Center
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Data Management
Dynamics 365
Fabric
Microsoft reveals pricing of Dynamics 365 Contact Center and a new Customer Service Premium option
by
Jason
Gumpert
D365 Contact Center reaches GA as planned, with a new option that adds Customer Service Enterprise
Contact Center
Contact Center
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Microsoft announces new AI-centric Business App, Dynamics 365 Contact Center
by
Jason
Gumpert
New Copilot-focused solution reaches GA on July 1
Contact Center
Contact Center
Customer Engagement
Customer Experience (CX)
Customer Service
Dynamics 365
Dynamics CRM
Telephony
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Unify Every Conversation with Microsoft Dynamics 365 Contact Center & Copilot
JourneyTeam
Advanced View Controls in Dynamics 365 CRM
Encore Business Solutions
Unleash Copilot in Dynamics 365 Customer Engagement
Encore Business Solutions
Best Practices for Lead Management in Dynamics 365 CRM
Encore Business Solutions
Enhancing Customer Journeys - Deliver Exceptional Experiences with Copilot for Customer Service
WebSan Solutions
More Contact Center Videos
Lead the Change: Build a Future-Proof Customer Contact Center with AI
JourneyTeam
Ready to modernize your contact center? This guide breaks down exactly how.
Call Tracking
Contact Center
Contact Center
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Telephony
Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM
JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning
Azure
Contact Center
Contact Center
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