Article

Microsoft announces 2024 release wave 2 for Dynamics 365 apps

by Jason Gumpert
Editor, MSDynamicsWorld.com
Dynamics 365 Sales Copilot home
Dynamics 365 Sales Copilot home experience (Source: Microsoft)

Microsoft has published their 2024 release wave 2 plans for Dynamics 365 and Power Platform. These plans will identify specific feature plans and broader product priorities planned between October 2024 to March 2025. 

Each release wave offers a huge volume of planned updates, both for production and preview features across each app and service. For Dynamics 365 applications, updates all include a blend of Copilot-focused capabilities and other improvements. Contact Center is the newest addition to the portfolio and will see a range of GA features arriving in this wave. The longest running apps like Sales and Customer Service will see new Copilot-branded interfaces, improvements to data access, and more. Autonomous ERP themes continue with D365 Finance and Supply Chain Management as the team rolls out more copilot-based capabilities with a focus on automation, forecasting, and traceability, among other areas. Customer Insights – Data will be aligning better with Microsoft Fabric data sources and formats. And mixed reality capabilities in Remote Assist will continue to improve in the context of Teams, HoloLens 2, and other interfaces.

“The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications,” wrote Ryan Darby Martin, director of PM for “Business and Industry Copilot” at Microsoft. 

Let’s look at some of the notable improvements coming to the Dynamics 365 applications in 2024 release wave 2. As always, the full list of preview and GA features revealed is length, but Microsoft is likely to reveal at least a few other notable updates for products in the upcoming months. 

Dynamics 365 Sales

  • AI-powered lead creation
  • Deeper integration with Copilot in Microsoft 365
  • Account summary generation to reach GA
  • New D365 Sales copilot home experience in preview

Dynamics 365 Customer Service

  • Copilot-based proactive prompting
  • Secure access to data from external systems with Copilot plugins
  • Faster updating of queue memberships for agents

Dynamics 365 Contact Center

FREE Membership Required to View Full Content:

Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates.
Learn more about us here

Get full access

Accounting Business Central Commerce Contact Center Contact Center Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Fabric Field Service Finance and Operations Financial Management Human Resources (Talent) Mixed Reality Project Operations Remote Assist Sales & Marketing Supply Chain Management
About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

More about Jason Gumpert