Customer Engagement news & resources

From business process to updates to email, new users must be ready to take on the unique range of capabilities and requirements of CRM Online

A selection recent news and announcements from the Dynamics partner channel

Also online, a new dedicated portal for “creating unique mobile CRM experiences.”

Examining the goals of Microsoft's new CRM API and how to get started with it

Dynamics CRM Online available in Sales Productivity offering and rolled into CSP program.

Dynamics CRM-native solution gives Microsoft end-to-end field service capabilities, new IoT opportunities that it believes will be key in strategic accounts

The Microsoft partner is also starting a new mobility practice

Enterprises should keep in mind a these four comparison points to be sure a vendor is able meet their needs

Adoption is a problem that can be solved - consider this ten step approach.

With more powerful capabilities and up to date architecture, the new web API will give Microsoft and its partners a more promising way to build sophisticated apps based on CRM.