Customer Engagement news & resources

Microsoft is committed to the Common Data Service, and yes, there is proof of its evolution. But for now, partners must still use traditional means of integration.

Microsoft Dynamics experts weigh in weekly on channel news, how-to and Dynamics product direction.

Versium Predict integration readies for launch, and Microsoft Social Engagement is adding new machine learning to analyze intent, create CRM entities.

Flurry of new tools, partnerships, platform plans highlight Microsoft Dynamics 365 Enterprise customer app roadmap.

After a year of planning and development, OEM arrangement comes to fruition with new multi-channel chat, co-browsing integration.

Dynamics CRM MVP Natraj Yegnaraman feels a renewed responsibility to share his intelligence with the CRM community

Taking on the latest Dynamics announcements, plus best practices from the channel, the world of productivity apps, and worst practices in IT.

A selection of announcements from the Dynamics partner channel

Improved productivity and execution are core goals of CRM, sales productivity apps promise to bring those results the rest of the way round.

The right questions keep your company moving forward rather than trying to “get back on the rails," says ERP Consultant David Ogilvie.