Unified Communication news & resources

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WhatsApp Integration with Microsoft Dynamics 365 CRM: Everything You Need to Know

by Sam Kumar

What makes the app an ideal channel for effective customer engagement?

Communications Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Unified Communication
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12 Key Takeaways Dynamics 365 Customer Engagement Users Can Expect from the Productivity Tools Showcase

by Anya Ciecierski

A new event on November 2 features four vendors that have helped thousands of Dynamics customers

Customer Engagement Customer Service Document Management Dynamics 365 Field Service Marketing Marketing Automation Sales Sales & Marketing Subscription Management Unified Communication Web-based Mapping

Microsoft Dynamics Partner Roundup: WhatsApp integration; Tax filing services; Equipment rental

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Accounting Communications Customer Service Dynamics 365 Dynamics GP Finance and Operations Payroll Processing Rental Sales & Marketing Tax Management Unified Communication
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Microsoft updates Dynamics 365 education accelerator with tele-advising, progress tracking

by Jason Gumpert

The January 29 update includes student portal updates, an advisor dashboard, and more.

Collaborative Workspaces Customer Engagement Dataverse (CDS) Dynamics 365 Education Marketing Portals Power Apps Power BI Power Pages Power Platform Sales

Microsoft Dynamics 365 Customer Service boosts efficiency with new bots, with IoT on the way

by Jason Gumpert

Latest features and some due soon update Dynamics 365 Customer Service. 

AI BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Dynamics 365 Unified Communication

Microsoft Dynamics Partner Roundup: AP automation; New strategic partnerships; Student information system

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Accounting Customer Engagement Document Automation Dynamics 365 Education Finance and Operations Financial Management Financial Services Invoice Processing Omnichannel Software

Microsoft Dynamics Partner Roundup: Implementation: UCaaS; Agni Link; Digital transformation; Partnership

by MSDW Reporter

A selection of announcements from the Dynamics partner channel.

BI and Reporting Business Central Commerce Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics NAV Manufacturing Manufacturing Product Lifecycle Mgmt Retail Software

Predictive analytics and Microsoft Dynamics AX: How JJ Food Service delivers real customer engagement results

by Linda Rosencrance
UK-based food distributor streamlines customer calls and enables customized deals, cross sell opportunities with Dynamics AX services.
BI and Reporting Business Performance Mgmt Business Rules Mgmt Customer Engagement Customer Service Customer Service Distribution Dynamics 365 Dynamics AX Finance and Operations Food & Beverage Marketing

Microsoft to customers: Cloud continues to transform Dynamics 365

by Jason Gumpert
Dynamics 365 advances are being architected, developed, deployed, and measured in ways that reflect a new world of enterprise solutions, says Dynamics CTO Mike Ehrenberg
Azure BI and Reporting Business Central CDS Common Data Service Customer Engagement Customer Relationship Mgmt Data Integration Data Management Data Migration Data Warehousing Dataverse (CDS)

Service Industry Focus: Advertising, marketing & PR, powered by Microsoft Dynamics AX

by Dann Anthony Maurno
Dynamics AX’s project lifecycle capabilities are exactly what the service industries like advertising require. But don’t expect an all-in-one solution from Dynamics AX, or Dy...
Accounting Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Finance and Operations HR Management Marketing Marketing Automation Project Management Unified Communication

LATEST VENDOR RESOURCES

Did you know you could do *this* with Lasernet?

Formpipe Software

Agent Experience in D365 Customer Service: Boost Performance and Customer Satisfaction

Avanade

Smart Unified Service Desk with Machine Learning (Recorded Webcast)

MSDW Features

Realizing a Scalable Global Contact Center with Microsoft Dynamics CRM

MSDW Features
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Marketing Tips for B2C eCommerce Businesses

Dynamics eShop

The eCommerce industry has taken off and continues to grow

Accounting Agriculture Architecture Automotive Construction Consumer Goods Distribution Dynamics 365 Dynamics Marketing Dynamics NAV Energy Fashion
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Abilene Machine Automates Personalized Document Creation with Lasernet

Formpipe Software

Learn Formpipe's Lasernet software helped Abilene Machine to create, modify and distribute personalized documents to their customers after migrating to Microsoft Dynamics ...

Agriculture Business Central Communications Customer Experience (CX) Distribution Document Management Dynamics 365 Finance and Operations Manufacturing Retail Unified Communication

Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness
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