Unified Communication news & resources

Microsoft Announces August 2016 Platform Update to New Dynamics AX, Available from LCS

by Jason Gumpert
New platform update improves data warehouse integration, Office interoperability, Gantt charts, task recording enhancements, and more.
AX 7 BI and Reporting Business Process Mgmt Data Warehousing Document Automation Dynamics 365 Dynamics AX Finance and Operations Power Automate Unified Communication lifecycle services

Microsoft Dynamics Partner Roundup: Cloud Voice and Video for CRM Online; Social Selling for CRM; AX Practice Leader; AX Publishing Win

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel.
Customer Engagement Customer Relationship Mgmt Document Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics CRM Online Marketing Media & Entertainment Sales Sales & Marketing Unified Communication

Implementing Skype for Business: Planning for integration, adoption, and architecture

by Bhargav Shukla
Skype for Business integration possibilities, adoption best practices, and architectural options
Dynamics CRM Unified Communication

Skype for Business: What Microsoft Dynamics ERP and CRM users can expect

by Bridget McCrea
How the changeover impacts current Lync solutions, and what users can expect for pricing and licensing, communicatino quality, and more
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Unified Communication

Going Global: Enabling Cross-Language Customer Service Chat

by Clint Poole
How the latest technology in machine translation helps companies provide customer support in languages native to their customers
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Unified Communication

Convergence 2015: With sales productivity in focus, Microsoft, CRM partners offer a slew of complementary tools

by Mark Anderson
Microsoft’s sales productivity story extended well beyond Dynamics CRM at Convergence 2015, and partners stand ready to help take businesses even further
Convergence 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Mobile Applications Sales Sales & Marketing Sales & Ops Planning

Microsoft Dynamics GP MVPs reflect on Convergence 2014 and the road to GP 2015

by Jason Gumpert
Topics of discsussion included the role of BI, the GP service-based architcture, mobile apps, Dexterity, and more
Accounting BI and Reporting Business Analyzer Convergence 2014 Dynamics GP GP 2013 R2 GP 2015 Mobile Applications Unified Communication

4 Steps to Completing a World-Class Upgrade to Microsoft Dynamics AX 2012 R3

by David Gumpert
Key drivers for source-to-target upgrades
AX 2012 AX 2012 R3 Dynamics AX Planning & Scheduling Product Lifecycle Mgmt Project Management Unified Communication Upgrades User Management Workflow Management Workforce Management

From the Microsoft Dynamics CRM Blogs: CRM 2013 table merge errors; Workflow templates; Skype Connector; FetchXML vs QueryExpression

by Linda Rosencrance
A selection of the latest insight from the Dynamics CRM blogs
CRM 2013 Dynamics CRM Skype Unified Communication Upgrades Workflow Management

Automated CRM Systems Can Improve Chronic Disease Care: Key Requirements for Patients and Providers

by Mitch Perkal
Improving a healthcare provider's internal processes and patient-to-hospital communication can drive down cost and boost outcomes
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM HIPAA Health & Wellness Healthcare Marketing Marketing Automation Unified Communication

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Abilene Machine Automates Personalized Document Creation with Lasernet

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Learn Formpipe's Lasernet software helped Abilene Machine to create, modify and distribute personalized documents to their customers after migrating to Microsoft Dynamics ...

Agriculture Business Central Communications Customer Experience (CX) Distribution Document Management Dynamics 365 Finance and Operations Manufacturing Retail Unified Communication

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A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness
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