Core Updates and New Technology That Define Microsoft Dynamics CRM 2016
With the release of Dynamics CRM 2016, Microsoft embarks on a new approach to embedding Azure services and Office 365 capabilities into in a range of CRM work areas. The release also updates the team's varied progress with its recently acquired IP.
Systems of intelligence
CRM 2016 incorporates four of Microsoft's "systems of intelligence" technologies: Cortana Analytics Suite, Office Graph, Azure Machine Learning (ML), and Cortana personal assitant. The goal in being a consumer of these capabilities, according to Dynamics CRM general manager Jujhar Singh, speaking at Convergence 2015 EMEA, is to offer "a personalized, proactive, predictive customer experience."