crmug news & resources

Microsoft Dynamics CRM system administrators take stock of CRM 2013 upgrade needs

by Linda Rosencrance
Dynamics CRM system administrators consider issues like workflow, social, user adoption, and custom code validation
Business Process Mgmt CRM 2013 Dynamics CRM Workflow Management crmug xRM
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Microsoft Rolls Out Dynamics CRM 2013 Phone App to App Stores

by Jason Gumpert
Windows, iPhone, and Android apps arrive ahead of guidance
Android CRM 2013 Dynamics CRM Mobile Applications UG Conference 2013 crmug iPhone

Microsoft's NetBreeze roadmap starts with Office 365, brings in Dynamics CRM in Q2 2014 and beyond

by Jason Gumpert
The social monitoring software is set to be re-released with enterprise scale, running on Azure in Q1 2014
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing NetBreeze Power Automate SaaS Sales Sales & Marketing

For public agencies, Microsoft Dynamics CRM integration success starts with smart strategy

by Linda Rosencrance
Three common integration options for integrating Dynamics CRM that, when correctly used, can improve performance, service to public
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Government crmug xRM
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Data integrity matters: Why Microsoft Dynamics CRM users count on accurate data

by Linda Rosencrance
How data integrity impacts your Dynamics CRM solution's adoption and performance - and your company's competitive advantage
Adoption Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Dynamics CRM crmug
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Gamification and Microsoft Dynamics CRM: For the Yankees, fun and user adoption go together

by Linda Rosencrance
Through a range of programs, the Yankees have boosted utilization while supporting management goals
Adoption BI and Reporting Dynamics CRM Media & Entertainment crmug gamification
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Minnesota county builds xRM-based land permitting solution, integrated to geographic information system (GIS)

by Linda Rosencrance
Department rejects off-the-shelf land permitting solutions in favor of building one with Microsoft Dynamics CRM
Data Integration Dynamics CRM Environmental Sustainability GIS Government Regulatory Compliance crmug xRM

Fixing CRM: Skip the Blame and Go Directly to Better Software and Smarter Deployment Strategy

by Linda Rosencrance
For Dynamics CRM MVP Neil Benson, successful CRM deployments start with improved usability, organizational change management
Adoption Dynamics CRM MVP crmug gamification

Make Strategic Use of Microsoft Dynamics CRM Security Settings

by Jason Gumpert
Beyond access control, Dynamics CRM security can impact usability, process design
Business Process Mgmt CRM 2011 Dynamics CRM Risk Management Security crmug

How to Fit Push and Pull Marketing, Social Networks and CRM Together

by Linda Rosencrance
Old tactics aren't lost, but new channels change the game
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing Social Networks crmug

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