crmug news & resources

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CRMUG Expects High Summit Attendance, Continued Interest in Upcoming Releases, Online Upgrades

by Jason Gumpert
New directory Tony Stein discusses group's growth, changing interests of members
BI and Reporting CRMUG Summit 2012 Dynamics CRM Dynamics CRM Online Upgrades crmug

Microsoft Dynamics News Roundup, Post-Convergence 2012 Edition

by Jason Gumpert
More of the news and announcements from Convergence 2012
AXUG Business Central Convergence 2012 Data Integration Document Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Electronic Signatures Manufacturing NAVUG

Hitting the Right Note: Microsoft Dynamics CRM Users Seek Better Engagement from Social CRM Efforts

by Linda Rosencrance
Two way street of social channels still a challenge for businesses to navigate
Dynamics CRM Social CRM crmug

For Microsoft Dynamics CRM Newcomers, a Brave New World of Lead Generation

by Linda Rosencrance
Key lead management concepts when ramping up on Dynamics CRM
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Professional Services Sales Sales & Marketing crmug

Tips for Putting the 'Use' in Microsoft Dynamics CRM User Adoption

by Linda Rosencrance
Important tips for any manager looking to improve user adoption
Data Integration Dynamics CRM KPIs Workflow Management crmug

How to Use Microsoft Dynamics CRM 2011 to Manage Life Events for Financial Services Clients

by Linda Rosencrance
Maximize the sales opportunities and improve efficiency while helping clients navigate major changes
CRM 2011 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Financial Services Marketing Sales Sales & Marketing Workflow Management

Real World Tips for Deploying Successful Workflows in Microsoft Dynamics CRM 4.0

by Linda Rosencrance
Customer experience demonstrates the need for smart planning, smart design, and cautious execution
Dynamics CRM Workflow Management crmug

Winning the User Adoption Struggle: Microsoft Dynamics CRM Customers Describe Challenges in Deploying to their Sales Force

by Linda Rosencrance
Know your users and your process and be ready to carefully prioritize features during rollout, customers say
Dynamics CRM User Management Workflow Management Workforce Management crmug

The Changing Face of CRM: Understanding a New Generation

by Katie Morell
Microsoft prepares CRM customers for new challenges of Millenials
Customer Relationship Mgmt Dynamics CRM crmug millenials social networking

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