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Microsoft rolls out Sales Navigator Enterprise Edition, with CRM sync, team features
by
Linda
Rosencrance
New CRM sync goes to Salesforce first, not Dynamics.
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Dynamics 365
Dynamics CRM
LinkedIn
LinkedIn Sales Navigator
Sales
Sales & Marketing
Salesforce.com
Microsoft and Adobe announce availability of joint solutions for customer engagement, new semantic model initiative
by
Jason
Gumpert
Adobe Campaign, Analytics, and Experience Manager Sites Managed Service all get closer to the Microsoft cloud.
Adobe Marketing Cloud
Azure
Business Process Mgmt
Cloud
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Data Integration
Data Management
Dynamics 365
Two new predictive tools for Microsoft Dynamics 365 will help measure, act on customer intent
by
Jason
Gumpert
Versium Predict integration readies for launch, and Microsoft Social Engagement is adding new machine learning to analyze intent, create CRM entities.
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Machine Learning (ML)
Microsoft Social Engagement
Sales
Sales & Marketing
Social Listening
Versium
CaféX launches Live Assist for Microsoft Dynamics 365
by
Jason
Gumpert
After a year of planning and development, OEM arrangement comes to fruition with new multi-channel chat, co-browsing integration.
Call Tracking
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Sales
Sales & Marketing
eXtreme365 Lisbon 2017
New analyst shortlist of sales productivity tools: What Dynamics CRM / 365 customers stand to gain
by
Jason
Gumpert
Improved productivity and execution are core goals of CRM, sales productivity apps promise to bring those results the rest of the way round.
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Sales
Sales & Marketing
Microsoft Dynamics Webcasts, March 6-10, 2017: Dynamics AX MPOS; CRM + IoT + Machine Learning; Dynamics AX for Commodities
by
Dann Anthony
Maurno
Microsoft Dynamics experts weigh in weekly on channel news, how-to and Dynamics product direction.
BI and Reporting
Business Performance Mgmt
Business Process Mgmt
Commerce
Contract Management
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Dynamics 365
Dynamics AX
Dynamics CRM
Finance and Operations
The MSDW Podcast: ISV perspective on the promise of Microsoft Dynamics 365 SMB CRM apps
by
Jason
Gumpert
Dynamics CRM MVP Steve Mordue has a few recommendations, and a few questions, for Microsoft about Dynamics 365 Business Edition.
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
MSDW Podcast
Sales
Sales & Marketing
xRM
Mintigo integrates predictive sales AI with Microsoft Dynamics 365
by
Linda
Rosencrance
Partnership signals “healthy competition” with Microsoft OEM Versium, signed in October 2016
Artificial Intelligence (AI)
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Sales
Sales & Marketing
predictive marketing
Preparing for Microsoft Dynamics 365: What CRM partners can expect from eXtreme365
by
Guus
Krabbenborg
With so many changes in the Microsoft product line, from CRM to Office, what does the future hold CRM partners? Here are eight ideas.
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Sales
Sales & Marketing
eXtreme365 Lisbon 2017
Summit EMEA 2017: Financial, sales data come alive with Power BI dashboards
by
Karen
Kroll
Where to begin? Njevity’s Belinda Allen helps new Power BI users focus their choices into advanced dashboards and visualizations that are truly useful.
Accounting
BI and Reporting
Business Central
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Dynamics AX
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Finance and Operations
Microsoft Power BI
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Connect the Customer Journey with Dynamics and Marketing Automation
emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
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Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
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The Smart Leader’s Guide to Microsoft Copilot
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Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
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Integrating Dynamics 365 CE with Marketing Automation for Greater ROI
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Unlock the full potential of your CRM—discover how integrating D365 with marketing automation drives better results and greater ROI!
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Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System
Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement
Dynamics 365
Field Service
Field Service
Manufacturing
Power BI
Power Platform
Sales
Sales & Marketing
Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting
Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement
Dynamics 365
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Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM
Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement
Dynamics 365
Manufacturing
Sales
Sales & Marketing
Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365
Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement
Customer Insights - Journeys (Marketing)
Dynamics 365
Marketing Automation
Oil
Sales
Sales & Marketing
Hampel Oil Implements CRM for Oil & Gas to Help Improve Customer Relationships
Forvis Mazars
Explore how Hampel Oil uses a customized, pre-built CRM system to easily access customer information and manage share of wallet opportunities.
Customer Engagement
Dynamics 365
Oil
Sales
Sales & Marketing
Sales Quoting
Sales and Operations Planning
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User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement
User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
Map My Relationships – Visualize Relationships and Hierarchies in Dynamics 365 CRM
Map My Relationships is an advanced visualization app for Microsoft Dynamics 365 CRM and Dataverse, designed to help users...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dataverse (CDS)
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
Kanban Board for Dynamics 365 CRM – Visualize & Manage CRM Data in Dynamics 365
Kanban Board is an advanced visualization solution for Microsoft Dynamics 365 CRM and Dataverse that transforms static CRM...
Customer Engagement
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Dataverse (CDS)
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SharePoint Security Sync - Sync Security Privileges in Dynamics 365 CRM
SharePoint Security Sync is an integration for Dynamics 365 CRM and SharePoint, designed to enhance document management by...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Document Management
Dynamics 365
Field Service
Power Apps
Power Platform
Project Service Automation
Sales
Security
Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM
Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dynamics 365
Dynamics CRM
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Power Apps
Power Platform
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