Dynamics CRM news & resources

Podcast Review: Measuring Microsoft's biz apps market progress, from ERP to the citizen developer

by Eamon McCarthy Earls

Highlights from the recent MSDW Podcast with industry analyst Josh Greenbaum

Artificial Intelligence (AI) Business Central Cloud Common Data Service Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Machine Learning (ML) Power Apps
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A new look for MSDW

by Jason Gumpert

More than just a new look, the site update will enable us to move ahead with more improvements.

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations

MSDW Podcast: Why a free(er) Dynamics Learning Portal matters to Microsoft customers and partners

by Jason Gumpert

Microsoft MVP and trainer Gus Gonzalez talks about the importance of DLP and other training options in the Dynamics 365 community.

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics Learning Portal Finance and Operations MSDW Podcast MVP Training
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Robotic Process Automation (RPA): The Microsoft channel adapts to market growth

by Alan R. Earls
The booming technology is transforming businesses and becoming a growing factor for Microsoft Dynamics customers.
AP Automation Automated Data Collection Business Central Business Process Mgmt Business Rules Mgmt Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations

From the Microsoft Dynamics 365/CRM Blogs: Sorting views; Existing contacts; Workflows; Configurable cascading

by MSDW Reporter
A selection of the latest insights from the Dynamics 365 and CRM blogs
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM

Podcast Review: Dynamics 365 CRM training, consulting, and conferences with Microsoft MVP Julie Yack

by Eamon McCarthy Earls
A writeup of the MSDW Podcast episode with Microsoft MVP Julie Yack, including the themes of training, roadmap, and conferences.
Common Data Service Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM LinkedIn Sales Navigator Microsoft Social Engagement Power Platform xrm

MSDW Podcast: Dynamics 365 CRM training, consulting, and conferences with Microsoft MVP Julie Yack

by Jason Gumpert
A discussion of conferences, training, and keeping up with the Dynamics 365 product roadmap.
Customer Engagement Dynamics 365 Dynamics CRM MSDW Podcast Microsoft Social Engagement Training

From the Microsoft Dynamics 365/CRM Blogs: Testing tools; Currency management; Field security profiles; Portals

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 and CRM blogs
Customer Engagement Dynamics 365 Dynamics CRM

Automating data governance for improved BI insight

by Trey Johnson
Automated data governance can boost BI environments and empower end users
Automated Data Collection BI and Reporting Business Central Business Performance Mgmt Customer Engagement Data Archiving Data Integration Data Management Data Warehousing Dynamics 365 Dynamics AX Dynamics CRM

What free access to the Dynamics Learning Portal means for Microsoft customers and partners

by Gus Gonzalez
How partner readiness and customer satisfaction converged to produce Microsoft's decision to update DLP.
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Learning Portal Dynamics NAV Dynamics SL Finance and Operations

LATEST VENDOR RESOURCES

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Technologies

Syvantis Learn | What is it?

Syvantis Technologies

SharePoint Metadata – Boost Dynamics 365 CRM Document Management & Searchability

Inogic

Introducing The Knowledge Hub

Coffee + Dunn

Mastering Microsoft Partner Incentives: FY26 Opportunities

MSDW Features
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Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing

The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice Dynamics 365

How Digital Tools Bring New Levels of Productivity and Accuracy to Field Inspections

Resco
Are outdated inspection processes slowing your team down?
Business Central Construction Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Energy Field Service Government Healthcare Manufacturing Oil
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Government Marketing Power Apps Power Automate Power Platform Sales Insights

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
Azure Construction Customer Engagement Customer Insights Customer Service Dynamics 365 Dynamics CRM Field Service Integration Power Automate Power BI Power Platform

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing
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The emfluence Marketing Platform for Microsoft Dynamics

The emfluence Marketing Platform is a marketing automation solution built to work hand-in-hand with Microsoft Dynamics 365...
Dynamics 365 Dynamics CRM Dynamics Marketing Education Financial Services Healthcare Insurance Manufacturing Marketing Automation Sales & Marketing

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps

Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
AI Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI
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